- This topic has 17 replies, 7 voices, and was last updated 6 years, 11 months ago by Tom.
August 10, 2014 at 10:54 pm #11006n4pp3lbl00d
i have buyed your addons, but i cant can activate them.
I click on “Verify Email” but it dont change…. and i dont know why..August 10, 2014 at 11:00 pm #11007TomLead DeveloperLead Developer
Are you positive you’re entering the email you purchased the addons with?
If so, can you email me at email@example.com with your email so I can check?
TomAugust 11, 2014 at 12:36 pm #11330James
I am also having problems with verification. I have sent you my email so you can check it on your end. I have already received a receipt at this email address so it should be correct.
Let me know what you find out.
JimAugust 11, 2014 at 1:05 pm #11387TomLead DeveloperLead Developer
Just tried on my localhost with your email with no issues.
Sent you an email asking for login details so I can debug.
What host are you using?
TomAugust 11, 2014 at 2:04 pm #11427n4pp3lbl00d
Im using bplaced Hastings with wordpress 3.9 german Edition
If i try to search some themes He Cent find anything..
Only the themes I Upgrade on my ftp, can i find and Use is that normal?
Thank youAugust 11, 2014 at 2:10 pm #11428TomLead DeveloperLead Developer
Can you email me at firstname.lastname@example.org with your login details so I can take a look for a possible cause?
This usually happens when your server doesn’t allow communication with mine to make sure the email is valid. In which case I manually activate each addon from your installation.
Let me know,
TomAugust 11, 2014 at 2:37 pm #11430n4pp3lbl00d
Email with wordpress Adresse, Usename and Password is oft.
ThanksAugust 11, 2014 at 8:43 pm #11648Ashley Brownell
I to am having trouble verifying my addons. I just purchased the colors and backgrounds but cant activate. I would send you an email but cant really tell from the comments what info you would need.August 11, 2014 at 9:11 pm #11649TomLead DeveloperLead Developer
URL, username and password please 🙂
Very odd that the few of you can’t verify while many other can – but I’ll get to the bottom of it!
TomAugust 12, 2014 at 3:21 am #11660n4pp3lbl00d
tanks for your help.
The addons are running now !
The Problem was my FREE Webspace Host ! bplaced.net
I used a free account there is cURL not activated, i upgraded to Pro Account “3 Euro” per moth and 5 mins later I can verified the addons and all is good.
thanks for this nice theme and very good support.August 12, 2014 at 9:14 am #11752TomLead DeveloperLead DeveloperAugust 12, 2014 at 2:27 pm #11942TomLead DeveloperLead DeveloperAugust 15, 2014 at 1:56 pm #13475dyami
Hi Tom, I love your themes and I’m very happy with it.
I bought all the addons (package) and i’ve installed them yesterday and verified my e-mail adress, but today I had to verify all addons again.
Can you tell me why that happens?
Thanks.August 15, 2014 at 2:07 pm #13476TomLead DeveloperLead DeveloperAugust 15, 2014 at 2:17 pm #13477dyami
Thanks for the fast response Tom!
I’ll let you know if it happens again.
I also rated your theme with 5 stars 🙂
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