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Addon Activate "unverified"

17 replies · Started by n4pp3lbl00d on August 10, 2014

Viewing posts 1–15 of 18

Hello,

i have buyed your addons, but i cant can activate them.

Stauts: unverified

I click on "Verify Email" but it dont change.... and i dont know why..

Hi there,

Are you positive you're entering the email you purchased the addons with?

If so, can you email me at support@generatepress.com with your email so I can check?

Thanks,
Tom

I am also having problems with verification. I have sent you my email so you can check it on your end. I have already received a receipt at this email address so it should be correct.

Let me know what you find out.

Thanks

Jim

Just tried on my localhost with your email with no issues.

Sent you an email asking for login details so I can debug.

What host are you using?

Tom

Im using bplaced Hastings with wordpress 3.9 german Edition

If i try to search some themes He Cent find anything..
Only the themes I Upgrade on my ftp, can i find and Use is that normal?

Thank you

Can you email me at support@generatepress.com with your login details so I can take a look for a possible cause?

This usually happens when your server doesn't allow communication with mine to make sure the email is valid. In which case I manually activate each addon from your installation.

Let me know,
Tom

Hello Aain,

Email with wordpress Adresse, Usename and Password is oft.

Thanks

I to am having trouble verifying my addons. I just purchased the colors and backgrounds but cant activate. I would send you an email but cant really tell from the comments what info you would need.

Hi Ashley,

URL, username and password please :)

Very odd that the few of you can't verify while many other can - but I'll get to the bottom of it!

Tom

Hi Tom,

tanks for your help.
The addons are running now !

The Problem was my FREE Webspace Host ! bplaced.net
I used a free account there is cURL not activated, i upgraded to Pro Account "3 Euro" per moth and 5 mins later I can verified the addons and all is good.

thanks for this nice theme and very good support.

Excellent!

All issues above have been resolved :)

Tom

Hi Tom, I love your themes and I'm very happy with it.
I bought all the addons (package) and i've installed them yesterday and verified my e-mail adress, but today I had to verify all addons again.

Can you tell me why that happens?

Thanks.

Hi Carmen,

It absolutely shouldn't have - let me know if it happens again and I'll look into it for you :)

Thanks for the fast response Tom!
I'll let you know if it happens again.
I also rated your theme with 5 stars :-)

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