What Support Includes

When you use GeneratePress, you gain access to our awesome support team. Over the years, we’ve been happy to help thousands of users with their problems and questions.

Our goal is to offer as much help as possible when our customers need it. If the question is directly related to GeneratePress, we’ll go above and beyond to help resolve your questions.

When it comes to offering custom CSS and PHP, we’re happy to offer basic direction if we’re able to, within reason. If one of our team members can help you in a reasonable amount of time with a little code, they’ll be happy to do so.

For basic WordPress, performance, and SEO questions, we’ll do our best to link you to relevant information, but we aren’t able to dedicate our full resources to these kinds of non-GeneratePress related questions.

For obvious reasons, we aren’t able to dedicate our resources to third-party plugins, advanced custom coding, WordPress-specific debugging, or server diagnostics.

We’ve put together a small chart below to better explain our support philosophy.

GeneratePress
GP Premium
Theme-specific filters & CSS code
Help with basic Elements HTML/PHP.
WordPress usage
Performance
SEO Setup
Third-party plugin debugging
Advanced custom coding
WordPress core debugging
Server diagnostics

Full support for installation, usage, configuration and bug fixes.

We’ll provide basic examples and get you headed in the right direction.

We’ll do our best to link you to relevant tutorials and information.

We cannot provide support for these items at this time.

General WordPress Coding Help

If you need general WordPress coding help, head on over to the WordPress StackExchange. It’s full of super helpful and knowledgeable people that are happy to help with general WordPress coding questions.

Custom WordPress Development

If you need to hire a WordPress developer to help with your website, we suggest using Codeable (affiliate link). We have a partnership with Codeable, and we’ve personally used them a lot throughout the years. Their experts are familiar with GeneratePress, and can do pretty much anything you need! It’s an amazing resource for finding talented WordPress developers that can help with anything from custom code to performance-related issues.