When you use GeneratePress, you gain access to our awesome support team. Over the years, we’ve been happy to help thousands of users with their problems and questions.
Our estimated response times are as follows:
- Mon-Fri – 12 to 24 hours.
- Sat-Sun – 12 to 48 hours.
Our goal is to offer as much help as possible when our customers need it. If the question is directly related to GeneratePress, we’ll go above and beyond to help resolve your questions.
When it comes to offering custom CSS and PHP, we’re happy to offer basic direction if we’re able to, within reason. If one of our team members can help you in a reasonable amount of time with a little code, they’ll be happy to do so.
For basic WordPress, performance, and SEO questions, we’ll do our best to link you to relevant information, but we aren’t able to dedicate our full resources to these kinds of non-GeneratePress related questions.
For obvious reasons, we aren’t able to dedicate our resources to third-party plugins, advanced custom coding, WordPress-specific debugging, or server diagnostics.
We’ve put together a small chart below to better explain our support philosophy.
Full support for installation, usage, configuration and bug fixes.
We’ll provide basic examples and get you headed in the right direction.
We’ll do our best to link you to relevant tutorials and information.
We cannot provide support for these items at this time.
General WordPress Coding Help
If you need general WordPress coding help, head on over to the WordPress StackExchange. It’s full of super helpful and knowledgeable people that are happy to help with general WordPress coding questions.
Custom WordPress Development
If you need to hire a WordPress developer to help with your website, we suggest using Codeable (affiliate link). We have a partnership with Codeable, and we’ve personally used them a lot throughout the years. Their experts are familiar with GeneratePress, and can do pretty much anything you need! It’s an amazing resource for finding talented WordPress developers that can help with anything from custom code to performance-related issues.