[Support request] Your theme (Site Theme) has outdated copies of some WooCommerce template files

Home Forums Support Your theme (Site Theme) has outdated copies of some WooCommerce template files

  • This topic has 7 replies, 3 voices, and was last updated 10 months ago by Tom.
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  • #1072823
    Al

    The topic title shows up on my wp dashboard and I do have a malfunction when a sale is made. 1. I correctly receive a notice of the sale via email. 2. My customer does not receive a copy. I can only guess it is because of the outdated templates. I would appreciate your help. Thanks in advance.

    #1072832
    David
    Staff
    Customer Support

    Hi there,

    GP uses the latest Woocommerce templates – so this warning is generally related to templates that have been added to the site – most likely the Email template.

    #1072908
    Al

    Thanks for the rapid reply but if it is due to the addition of a template what do I do about it? I apologize but I am not an expert at this. Thanks again.

    #1072920
    David
    Staff
    Customer Support

    First lets figure out which templates are out of date.
    Go to Dashboard > Woocommerce > Status
    On the System Status tab ( open by default ) scroll down to templates and it should display which ones are out of date.

    Let us know which ones they are.

    #1072929
    Al

    There are probably two that apply. The first that may be the correct one to use, I think, is the “processing order” form which may or may not be the right one because it says it is sent after payment is made. We only have the customer “authorize” the payment because we do not take the money until we ship. The second form could be the “completed order” form if it could be sent out when we first receive the sale. If you could help I would appreciate it except that this is probably beyond the scope of your forum responsibilities. Everything was working fine until recently so I must have caused the error somehow.

    #1073098
    David
    Staff
    Customer Support

    So it sounds like it is related to the email / order processing templates.
    Do you have a separate plugin for controlling how the emails look ?

    #1073238
    Al

    Hi David,

    I only go to the form within WP/woocommerce/settings/email to fill out the forms there. Are you saying that it may be better if I use another plugin? I do appreciate your hanging in there with me.

    #1073908
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    It’s likely that one of your plugins is altering those templates somehow. You can test by deactivating them one by one until the issue goes away. If not, are you using a child theme? Maybe those templates are in the child theme?

    GP itself doesn’t use custom WooCommerce templates.

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