[Support request] wp_head category problem

[Tom]

Try temporarily removing everything from wp_head. If it fixes it, add things back one by one until it breaks again.

[anamoore]

I cut everything but nothing happened.

[Tom]

Any chance you can send me temporary admin login details?: https://generatepress.com/contact/

[Tom]

Hmm, is there any way you disable each of your plugins one by one to see if one of them is causing the issue?

[anamoore]

I sent you admin credentials through email. Do that, if you think you have to.

[Tom]

I have a rule where I don’t actually alter anything inside the sites people send me access to – I just use the access to double-check settings etc..

It would be great if you could disable each plugin one by one and check to see if it goes away. You can re-activate them immediately after if deactivating doesn’t fix it, then move onto the next plugin.

[anamoore]

Hello, Tom!

Can you help me? I deactivated all the plugins, deleted the php from hooks and still, the category names are still there.

[Tom]

So nothing changed when all of your plugins were deactivated? We haven’t received another report of this in 4 months, so there must be something specific going on with your install.

You can make a staging site in a sub-folder using a plugin like Duplicator if you like: https://en-ca.wordpress.org/plugins/duplicator/

Then I can log in and deactivate stuff without affecting your live site.

[anamoore]

I used the plugin and it failed to create a package.

[Tom]

Try this one: https://en-ca.wordpress.org/plugins/all-in-one-wp-migration/

If that doesn’t work, it might be worth asking your hosting to make sure one of the plugins work so you can create a staging site.

[Author]

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