[Resolved] WordPress stuck in maintenance mode after updating to GP Premium v1.6

[J Mark Daubman]

Hi.

My site is down. This occurred after trying to update GP Premium to 1.60. It appears to be stuck in maintenance mode.

I’ve gone to my control panel on my server, and can’t find the .maintenance file to delete, even when checking the show hidden file box is checked.

Any ideas on how to get out of this predicament?

Thank you.

GP Premium 1.6

[Tom]

There seems to be a 500 error. Can you check your error_log file for the most recent entry?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

The last entry is #8 in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php on line 9610.

Nothing to do with GP. Still, not sure how to fix this. Any help would be much appreciated.

[Tom]

Hmm that’s weird. In your files, go to “wp-content/plugins” and delete the “Redis Cache” plugin. Is your website back now?

If so, you should be able to re-install it through the Dashboard.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

I’ll try that.

Line 9610 in the predis.php file $handler = new $handler();, if that helps.

[Tom]

If it doesn’t work, paste the last few entries from your error_log in here.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

Deleting the Redis Cache plugin didn’t work. The site is still not loading.

[Tom]

Can you paste the last handful of entries from your error_log in here?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

I just checked the gp-premium.php file, and it’s version 1.6.

[Tom]

It’s possible that the update was interrupted and some files weren’t uploaded. However, it’s impossible to tell without seeing more of the error_log file.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

Stack trace:
#0 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(9665): Predis\Configuration\Options->getDefault(‘connections’)
#1 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(8863): Predis\Configuration\Options->__get(‘connections’)
#2 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(8804): Predis\Client->createConnection(Array)
#3 /home/atnnowco/public_html/wp-content/object-cache.php(488): Predis\Client->__construct(Array, Array)
#4 /home/atnnowco/public_html/wp-content/object-cache.php(183): WP_Object_Cache->__construct()
#5 /home/atnnowco/public_html/wp-includes/load.php(516): wp_cache_init()
#6 /home/atnnowco/public_html/wp-settings.php(113): wp_start_object_cache()
#7 /home/atnnowco/public_html/wp-config.php(33): require_once(‘/home/atnnowco/…’)
#8 in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php on line 9610

[Tom]

Seems to be missing the actual error. It should start with “Fatal error:”.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

[22-Mar-2018 20:59:47 UTC] PHP Fatal error: Uncaught Error: Class ‘Predis\Configuration\ConnectionFactoryOption’ not found in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php:9610
Stack trace:
#0 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(9665): Predis\Configuration\Options->getDefault(‘connections’)

[Tom]

That’s the most recent entry? If that folder doesn’t exist, files within it can’t create errors.

Might be worth emptying the error_log (and save), then load your website. Now open the file again – is there another error?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[J Mark Daubman]

I emptied the error log, loaded the website, but the error log file is still empty.

[Author]

Posts