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[Resolved] WordPress stuck in maintenance mode after updating to GP Premium v1.6

Home Forums Support [Resolved] WordPress stuck in maintenance mode after updating to GP Premium v1.6

Home Forums Support WordPress stuck in maintenance mode after updating to GP Premium v1.6

Viewing 15 posts - 1 through 15 (of 28 total)
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  • #526814
    J Mark Daubman

    Hi.

    My site is down. This occurred after trying to update GP Premium to 1.60. It appears to be stuck in maintenance mode.

    I’ve gone to my control panel on my server, and can’t find the .maintenance file to delete, even when checking the show hidden file box is checked.

    Any ideas on how to get out of this predicament?

    Thank you.

    GP Premium 1.6
    #526819
    Tom
    Lead Developer
    Lead Developer

    There seems to be a 500 error. Can you check your error_log file for the most recent entry?

    #526838
    J Mark Daubman

    The last entry is #8 in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php on line 9610.

    Nothing to do with GP. Still, not sure how to fix this. Any help would be much appreciated.

    #526843
    Tom
    Lead Developer
    Lead Developer

    Hmm that’s weird. In your files, go to “wp-content/plugins” and delete the “Redis Cache” plugin. Is your website back now?

    If so, you should be able to re-install it through the Dashboard.

    #526847
    J Mark Daubman

    I’ll try that.

    Line 9610 in the predis.php file $handler = new $handler();, if that helps.

    #526850
    Tom
    Lead Developer
    Lead Developer

    If it doesn’t work, paste the last few entries from your error_log in here.

    #526853
    J Mark Daubman

    Deleting the Redis Cache plugin didn’t work. The site is still not loading.

    #526854
    Tom
    Lead Developer
    Lead Developer

    Can you paste the last handful of entries from your error_log in here?

    #526856
    J Mark Daubman

    I just checked the gp-premium.php file, and it’s version 1.6.

    #526859
    Tom
    Lead Developer
    Lead Developer

    It’s possible that the update was interrupted and some files weren’t uploaded. However, it’s impossible to tell without seeing more of the error_log file.

    #526861
    J Mark Daubman

    Stack trace:
    #0 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(9665): Predis\Configuration\Options->getDefault(‘connections’)
    #1 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(8863): Predis\Configuration\Options->__get(‘connections’)
    #2 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(8804): Predis\Client->createConnection(Array)
    #3 /home/atnnowco/public_html/wp-content/object-cache.php(488): Predis\Client->__construct(Array, Array)
    #4 /home/atnnowco/public_html/wp-content/object-cache.php(183): WP_Object_Cache->__construct()
    #5 /home/atnnowco/public_html/wp-includes/load.php(516): wp_cache_init()
    #6 /home/atnnowco/public_html/wp-settings.php(113): wp_start_object_cache()
    #7 /home/atnnowco/public_html/wp-config.php(33): require_once(‘/home/atnnowco/…’)
    #8 in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php on line 9610

    #526863
    Tom
    Lead Developer
    Lead Developer

    Seems to be missing the actual error. It should start with “Fatal error:”.

    #526874
    J Mark Daubman

    [22-Mar-2018 20:59:47 UTC] PHP Fatal error: Uncaught Error: Class ‘Predis\Configuration\ConnectionFactoryOption’ not found in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php:9610
    Stack trace:
    #0 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(9665): Predis\Configuration\Options->getDefault(‘connections’)

    #526880
    Tom
    Lead Developer
    Lead Developer

    That’s the most recent entry? If that folder doesn’t exist, files within it can’t create errors.

    Might be worth emptying the error_log (and save), then load your website. Now open the file again – is there another error?

    #526895
    J Mark Daubman

    I emptied the error log, loaded the website, but the error log file is still empty.

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