Archived topic
Wordpress stuck in maintenance mode after updating to GP Premium v1.6
27 replies · Started by J on March 22, 2018
Hi.
My site is down. This occurred after trying to update GP Premium to 1.60. It appears to be stuck in maintenance mode.
I've gone to my control panel on my server, and can't find the .maintenance file to delete, even when checking the show hidden file box is checked.
Any ideas on how to get out of this predicament?
Thank you.
There seems to be a 500 error. Can you check your error_log file for the most recent entry?
The last entry is #8 in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php on line 9610.
Nothing to do with GP. Still, not sure how to fix this. Any help would be much appreciated.
Hmm that's weird. In your files, go to "wp-content/plugins" and delete the "Redis Cache" plugin. Is your website back now?
If so, you should be able to re-install it through the Dashboard.
I'll try that.
Line 9610 in the predis.php file $handler = new $handler();, if that helps.
If it doesn't work, paste the last few entries from your error_log in here.
Deleting the Redis Cache plugin didn't work. The site is still not loading.
Can you paste the last handful of entries from your error_log in here?
I just checked the gp-premium.php file, and it's version 1.6.
It's possible that the update was interrupted and some files weren't uploaded. However, it's impossible to tell without seeing more of the error_log file.
Stack trace:
#0 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(9665): Predis\Configuration\Options->getDefault('connections')
#1 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(8863): Predis\Configuration\Options->__get('connections')
#2 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(8804): Predis\Client->createConnection(Array)
#3 /home/atnnowco/public_html/wp-content/object-cache.php(488): Predis\Client->__construct(Array, Array)
#4 /home/atnnowco/public_html/wp-content/object-cache.php(183): WP_Object_Cache->__construct()
#5 /home/atnnowco/public_html/wp-includes/load.php(516): wp_cache_init()
#6 /home/atnnowco/public_html/wp-settings.php(113): wp_start_object_cache()
#7 /home/atnnowco/public_html/wp-config.php(33): require_once('/home/atnnowco/...')
#8 in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php on line 9610
Seems to be missing the actual error. It should start with "Fatal error:".
[22-Mar-2018 20:59:47 UTC] PHP Fatal error: Uncaught Error: Class 'Predis\Configuration\ConnectionFactoryOption' not found in /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php:9610
Stack trace:
#0 /home/atnnowco/public_html/wp-content/plugins/redis-cache/includes/predis.php(9665): Predis\Configuration\Options->getDefault('connections')
That's the most recent entry? If that folder doesn't exist, files within it can't create errors.
Might be worth emptying the error_log (and save), then load your website. Now open the file again - is there another error?
I emptied the error log, loaded the website, but the error log file is still empty.
