[Support request] WordPress Customizer is crashing

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This topic contains 7 replies, has 3 voices, and was last updated by  David 2 months, 1 week ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1196051

    Juha

    When I activated some of the premium plugin features. My Customizer is slowing down and lagging. Now I have typography, colors and header premium features on.
    I am using a clean installation of generatepress theme with the newest Elementor pro. I have memory limited to 768MB so that should not be the issue.

    It says that it crashing due to memory issues on-page.

    #1196209

    David Customer Support

    Hi there,

    any issues showing up in Dashboard > Tools > Site Health ?

    #1197050

    Juha

    No, Everything is fine. It even crashing when I have only Elementor and GP Premium activated. If I disable GP Premium features, then It works fine. If I activate Woocommerce from GP Premium. It will cause that. Elements and Colors activated it seems to be fine.

    #1197130

    David Customer Support

    Can you copy and paste exactly what the error says ?

    #1197264

    Juha

    It says <a href="https://shop.juhakumpula.com/wp-content/uploads/2020/03/something-went-wrong.jpg">Something went wrong while displaying this webpage</a>

    #1197605

    Tom Lead Developer

    Hi there,

    How are you setting your memory? It’s possible that your hosting has it capped, so you’re not getting the full amount.

    #1197949

    Juha

    Hello,

    It is set like Siteground recommends.
    wp-config.php
    define( ‘WP_MEMORY_LIMIT’, ‘768M’ );

    #1198161

    David Customer Support

    Can you check with Siteground to make sure they haven’t capped it at the server ?

Viewing 8 posts - 1 through 8 (of 8 total)

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