[Support request] WordPress Customizer is crashing

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This topic contains 7 replies, has 3 voices, and was last updated by  David 2 months, 1 week ago.

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    When I activated some of the premium plugin features. My Customizer is slowing down and lagging. Now I have typography, colors and header premium features on.
    I am using a clean installation of generatepress theme with the newest Elementor pro. I have memory limited to 768MB so that should not be the issue.

    It says that it crashing due to memory issues on-page.


    David Customer Support

    Hi there,

    any issues showing up in Dashboard > Tools > Site Health ?



    No, Everything is fine. It even crashing when I have only Elementor and GP Premium activated. If I disable GP Premium features, then It works fine. If I activate Woocommerce from GP Premium. It will cause that. Elements and Colors activated it seems to be fine.


    David Customer Support

    Can you copy and paste exactly what the error says ?



    It says <a href="https://shop.juhakumpula.com/wp-content/uploads/2020/03/something-went-wrong.jpg">Something went wrong while displaying this webpage</a>


    Tom Lead Developer

    Hi there,

    How are you setting your memory? It’s possible that your hosting has it capped, so you’re not getting the full amount.




    It is set like Siteground recommends.
    define( ‘WP_MEMORY_LIMIT’, ‘768M’ );


    David Customer Support

    Can you check with Siteground to make sure they haven’t capped it at the server ?

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