[Support request] WordPress Customizer Crashes.

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  • #1395333
    Juha

    Hello, I have Generate Press Premium and when I activate a few plugins features, I cannot go customizer because first, it freezes, and then it gives me no response error. If I disable GeneratePress premium. I can access to WordPress customizer normally without crashes.

    My server memory limit is 768M.

    Plugins that I have installed are Elementor, Elementor Pro, and SG Optimizer which is disabled.

    #1395374
    David
    Staff
    Customer Support

    Hi there,

    can you double check with your host that the Memory limit is set correctly. Sometimes the WP-config may be set to higher but the server has been capped.

    Let me know.

    #1399057
    Juha

    Yes. I asked it from the siteground hosting and it is configured by SiteGround. They have set 768M as the default.

    #1399129
    David
    Staff
    Customer Support

    Odd – have similar siteground setups without an issue.

    Can the host check the error_log to see whats happening ?

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