Archived topic
Wordpress custom menu is not working with GP theme.
12 replies · Started by Alejandro on May 27, 2021
- WP menu is showing inevitably all created pages in the menu section, if I go to Appearance -> Menus and create a custom menu to show it in the main menu area, it just doesn't do it.
- If I change to 2021 WP theme, then it recognizes the custom menu I created, and shows it in the main menu section.
- I also deactivated all plugins and the situation is the same, so it is clearly to me an issue with GP Theme.
Hi Alejandro,
I'm not sure I fully understand your issue here, what do you mean by custom menu? Is it generatedd by another plugin?
It might be easier for us to understand if you can provide some screenshots:
Uploading Screenshots: https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots
Let me know :)
OK, I am attaching 2 screenshots and 1 screencast so I can better explain the situation. Thank you.
Strange. I doubt that it's a theme issue though as every user is using this option and we haven't had this issue reported.
Can you disable all plugins for us to take a look?
The last screen of your video shows that the theme location option is not checked so make sure that is checked:
https://docs.generatepress.com/article/using-the-wordpress-menu-builder/#setting-a-theme-location
These functionalities are the ones not working when GP theme is active (https://docs.generatepress.com/article/using-the-wordpress-menu-builder/#setting-a-theme-location)
I checked the menu location but it gets unchecked after saving changes once and again... not with the 2021 theme or any other.
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I already deactivated all the plugins, including gp premium... please let me know in case you find something.
Thank you very much.
The username and password isn't working.
Can you confirm?
New confirmed Wordpress access in private information area.
Very strange for sure. Can you check if there are errors in the error_log?
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
Can you try increasing the PHP memory limit?
https://docs.generatepress.com/article/increasing-php-memory-limit/
Those are WordPress core files.
Have you modified them at all?
If not can you try reinstalling WordPress? Maybe it's corrupted somewhere.
I already reinstalled Wordpress and nothing changes... I received also this error message from the "If menu" plugin:
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"If menu" (the plugin) detected that another plugin or theme (walker_nav_menu_edit) extends menu items incorrectly. this may cause duplicate visibility rules to show up, but functionality should be fine.
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But as you saw in the admin panel I do not have other plugin or theme in conflict, so this is weird... Does this error message tell you something? walker_nav_menu_edit ? I already reinstalled this Wordpress core folder specifically and also all Wordpress files.
Also, in the customizer view I do see the changes, but when updating it stays the same... I am adding you a short video of this in the private information area...
Do you get the same error message when using a Twenty series theme?
Thanks for the video - I did all those testing but still couldn't figure out what's going on unfortunately.
We haven't had any other reports on this so it's definitely something specific to your install.
Were you able to check the PHP memory limit I mentioned above?
Found this: https://stellarcoded.com/fixing-wordpress-menu-locations-will-not-save/
It's likely that your theme_mods_generatepress option is corrupted somehow.
If it's a fresh site, you should be able to just delete that option and it should fix the issue.
