- This topic has 11 replies, 3 voices, and was last updated 2 months, 2 weeks ago by David.
April 27, 2020 at 4:49 am #1257565Gary
Twice in the last 7 days my clients WooCommerce shop has disappeared twice.
What I mean is the page header and products vanish and I am just left with a blank page that says shop on it.
I have read that this could be a caching issue so I have deleted the cache plugins today to see if that resolves the issue.
If I go into WooCommerce setting and update something or if I republish the page then the page header and the products reappear, any ideas what could be causing this?
Thanks in advance for any help you can offer me.
GaryApril 27, 2020 at 6:00 am #1257662DavidStaffCustomer Support
I would suggest speaking with your Host and ask them to see if any errors have shown up on the log during that period. Woo can be very server intensive, if incorrectly configured or low on resources may result in things ‘breaking’April 27, 2020 at 6:29 am #1257704Gary
The site is hosted on a dedicated server so I don’t think that is the cause but I have spoken to server support and they have made a couple of changes so I’ll see what happens.
Thanks for your input buddy.
GaryApril 27, 2020 at 6:51 am #1257747DavidStaffCustomer SupportJanuary 6, 2021 at 9:02 am #1608271Daniele
sorry to open this thread again.
@Gary did you solved with your hosting?
I got the same issue and I’m not able to reproduce it programmatically…
It seems it happens randomly for me
sometimes clearing the cache helps, sometimes not (I’m using Lite speed cache)
Sometimes just disabling and enabling a random plugin restore it again..
I’m really desperate!January 6, 2021 at 9:19 am #1608289Gary
Yeah, I got it sorted.
Go to WooCommerce settings and under products/shop page deselect the shop page (this should then just say select a page) and save it.
Then under pages find the shop page and add the following short code to it: [products]
Then update the page.
That’s it the issue should now be resolved.
I know it is not a perfect solution but it works and the issue has never returned.
GaryJanuary 6, 2021 at 9:44 am #1608324Daniele
Thanks for your answer Gary,
I will try your approach!January 6, 2021 at 10:09 am #1608347Gary
No worriesJanuary 6, 2021 at 10:38 am #1608375DavidStaffCustomer SupportJanuary 6, 2021 at 11:20 am #1608445Gary
No problem mateJanuary 25, 2021 at 3:57 am #1632503Daniele
at the end I figured out what was causing the issue in my website.
I use a specific AMP theme only for my amp pages and results that that child theme was missing woocommerce support.
Once added support with add_theme_support( ‘woocommerce’ ); the issue was solved”January 25, 2021 at 6:19 am #1632657
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