[Resolved] WooCommerce Shop Disappearing

[Gary]

Hi Guys

Twice in the last 7 days my clients WooCommerce shop has disappeared twice.

What I mean is the page header and products vanish and I am just left with a blank page that says shop on it.

I have read that this could be a caching issue so I have deleted the cache plugins today to see if that resolves the issue.

If I go into WooCommerce setting and update something or if I republish the page then the page header and the products reappear, any ideas what could be causing this?

Thanks in advance for any help you can offer me.

Cheers

Gary

[David]

Hi there,

I would suggest speaking with your Host and ask them to see if any errors have shown up on the log during that period. Woo can be very server intensive, if incorrectly configured or low on resources may result in things ‘breaking’

[Gary]

Hi David

The site is hosted on a dedicated server so I don’t think that is the cause but I have spoken to server support and they have made a couple of changes so I’ll see what happens.

Thanks for your input buddy.

Cheers

Gary

[David]

No problem – hope those changes help 🙂

[Daniele]

Hi guys,
sorry to open this thread again.

@Gary did you solved with your hosting?
I got the same issue and I’m not able to reproduce it programmatically…

It seems it happens randomly for me

sometimes clearing the cache helps, sometimes not (I’m using Lite speed cache)
Sometimes just disabling and enabling a random plugin restore it again..

I’m really desperate!

[Gary]

Hi Daniele

Yeah, I got it sorted.

Go to WooCommerce settings and under products/shop page deselect the shop page (this should then just say select a page) and save it.

Then under pages find the shop page and add the following short code to it: [products]

Then update the page.

That’s it the issue should now be resolved.

I know it is not a perfect solution but it works and the issue has never returned.

Cheers

Gary

[Daniele]

Thanks for your answer Gary,

I will try your approach!

[Gary]

No worries

[David]

Thanks Gary

[Gary]

No problem mate

[Daniele]

Hi guys,
at the end I figured out what was causing the issue in my website.

I use a specific AMP theme only for my amp pages and results that that child theme was missing woocommerce support.
Once added support with add_theme_support( ‘woocommerce’ ); the issue was solved”

[David]

Glad to hear you found the issue – and thanks for sharing your solution!

[Author]

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