[Resolved] WooCommerce Shop Disappearing

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  • Author
    Posts
  • #1257565
    Gary

    Hi Guys

    Twice in the last 7 days my clients WooCommerce shop has disappeared twice.

    What I mean is the page header and products vanish and I am just left with a blank page that says shop on it.

    I have read that this could be a caching issue so I have deleted the cache plugins today to see if that resolves the issue.

    If I go into WooCommerce setting and update something or if I republish the page then the page header and the products reappear, any ideas what could be causing this?

    Thanks in advance for any help you can offer me.

    Cheers

    Gary

    #1257662
    David
    Staff
    Customer Support

    Hi there,

    I would suggest speaking with your Host and ask them to see if any errors have shown up on the log during that period. Woo can be very server intensive, if incorrectly configured or low on resources may result in things ‘breaking’

    #1257704
    Gary

    Hi David

    The site is hosted on a dedicated server so I don’t think that is the cause but I have spoken to server support and they have made a couple of changes so I’ll see what happens.

    Thanks for your input buddy.

    Cheers

    Gary

    #1257747
    David
    Staff
    Customer Support

    No problem – hope those changes help 🙂

    #1608271
    Daniele

    Hi guys,
    sorry to open this thread again.

    @Gary did you solved with your hosting?
    I got the same issue and I’m not able to reproduce it programmatically…

    It seems it happens randomly for me

    sometimes clearing the cache helps, sometimes not (I’m using Lite speed cache)
    Sometimes just disabling and enabling a random plugin restore it again..

    I’m really desperate!

    #1608289
    Gary

    Hi Daniele

    Yeah, I got it sorted.

    Go to WooCommerce settings and under products/shop page deselect the shop page (this should then just say select a page) and save it.

    Then under pages find the shop page and add the following short code to it: [products]

    Then update the page.

    That’s it the issue should now be resolved.

    I know it is not a perfect solution but it works and the issue has never returned.

    Cheers

    Gary

    #1608324
    Daniele

    Thanks for your answer Gary,

    I will try your approach!

    #1608347
    Gary

    No worries

    #1608375
    David
    Staff
    Customer Support
    #1608445
    Gary

    No problem mate

    #1632503
    Daniele

    Hi guys,
    at the end I figured out what was causing the issue in my website.

    I use a specific AMP theme only for my amp pages and results that that child theme was missing woocommerce support.
    Once added support with add_theme_support( ‘woocommerce’ ); the issue was solved”

    #1632657
    David
    Staff
    Customer Support

    Glad to hear you found the issue – and thanks for sharing your solution!

Viewing 12 posts - 1 through 12 (of 12 total)
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