[Resolved] WooCommerce Shop Disappearing

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  • #1257565
    Gary

    Hi Guys

    Twice in the last 7 days my clients WooCommerce shop has disappeared twice.

    What I mean is the page header and products vanish and I am just left with a blank page that says shop on it.

    I have read that this could be a caching issue so I have deleted the cache plugins today to see if that resolves the issue.

    If I go into WooCommerce setting and update something or if I republish the page then the page header and the products reappear, any ideas what could be causing this?

    Thanks in advance for any help you can offer me.

    Cheers

    Gary

    #1257662
    David
    Staff
    Customer Support

    Hi there,

    I would suggest speaking with your Host and ask them to see if any errors have shown up on the log during that period. Woo can be very server intensive, if incorrectly configured or low on resources may result in things ‘breaking’

    #1257704
    Gary

    Hi David

    The site is hosted on a dedicated server so I don’t think that is the cause but I have spoken to server support and they have made a couple of changes so I’ll see what happens.

    Thanks for your input buddy.

    Cheers

    Gary

    #1257747
    David
    Staff
    Customer Support

    No problem – hope those changes help 🙂

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