- This topic has 16 replies, 3 voices, and was last updated 1 month ago by Tom.
May 2, 2020 at 12:58 am #1265818stewartmedia
I’ve created a Woocommerce site using a GP child theme, with the pages built using Elementor. When a customer leaves a product review & star rating, the stars show on the single product page with a link to the reviews, but clicking on the reviews link (or just going to the reviews tab) shows the message “Only logged in customers who have purchased this product may leave a review”.
As I’d built the single product template using Elementor, I contacted them to see if they could help. They advised me to disable all plugins/switch theme etc to see what was causing the issue, and when I switched from the child theme to GP the reviews appeared as they should.
I’ve done lots of customisation to the child theme, but nothing I can see or think of which would affect the reviews displaying.
Any help you could give would be much appreciated!
AndyMay 2, 2020 at 8:43 am #1266347TomLead DeveloperLead Developer
So when you switch to the GP parent theme the issue goes away?
What kinds of changes have you made to the child theme? It sounds like something in there is messing with it.May 2, 2020 at 9:05 am #1266404stewartmedia
Thanks for the quick response. Yep, when I switch to the GP parent theme the reviews appear in the tab. I’ve added quite a lot of CSS and a few code snippets to the child theme, but there’s nothing which I can imagine would prevent the reviews from working.
Hope you’re well 🙂May 2, 2020 at 9:15 am #1266430stewartmedia
Also tried deactivating the snippets to see if they’re affecting it, but no joyMay 2, 2020 at 9:29 am #1266466LeoStaffCustomer Support
That’s super strange.
Can you test it with a fresh child theme here and see if the same issue occurs?
Let me know 🙂May 2, 2020 at 9:36 am #1266482stewartmedia
When I attempt to install a fresh child theme it says it has failed as there’s already a theme of that name. I should probably know this, but how can I change the theme’s name before importing it?May 2, 2020 at 9:39 am #1266488LeoStaffCustomer SupportMay 2, 2020 at 9:40 am #1266490stewartmedia
Again, another novice question. Wouldn’t that mean all my typography/spacing setting etc would be lost?May 2, 2020 at 9:43 am #1266495LeoStaffCustomer SupportMay 2, 2020 at 9:51 am #1266501stewartmedia
I copied the CSS, switched the theme to the parent theme, then deleted the child theme via FTP. When I then installed the fresh copy, the CSS I’d added previously was there in the customiser…May 2, 2020 at 2:48 pm #1266761LeoStaffCustomer SupportMay 3, 2020 at 1:58 am #1267086stewartmedia
Sorry – yes, I was referring to Additional CSS.
The fresh child theme didn’t resolve the issue.May 3, 2020 at 9:37 am #1267760TomLead DeveloperLead DeveloperMay 3, 2020 at 9:46 am #1267770stewartmedia
Removing that doesn’t affect the reviews, unfortunately – it was added to hide a couple of pingbacks which were displaying on pages.
The “Only logged in customers who have purchased this product may leave a review” message shows, so I don’t think it’s due to me hiding something.
Absolutely baffled!May 3, 2020 at 9:49 am #1267773
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