[Support request] Woocommerce Product Image Not Showing

[Jeffrey]

Hello, for some reason my product image is not showing up on mobile or desktop.

https://strangegenetics.com/product/strain-1/

[Ying]

Hi Jeffrey,

Can you try disable all your cheche plugins and image optimizing plugins to test?

[Jeffrey]

I have WP-optimize and when I disable the plugin it shows the image, is there a way to override that because when I disable that plugin my performance rating in lighthouse drops by 30 points.

[Jeffrey]

Ive realized it is the minify feature in wp-optimize that causes the issue with the image not loading, when its disabled the images work but site speed is at 59, when its enabled site speed is at 80 but images do not show.

[Fernando]

Hi Jeffrey,

Minification of files does tend to improve site speed, however, this type of optimization is also often detrimental to a website. It can cause various issues.

For instance, you may refer to this site I found explaining why: https://elegantmarketplace.com/what-is-minification-and-why-is-it-wreaking-havoc-with-so-many-websites/#:~:text=What%20Usually%20Breaks%3F

It would be best to reach out to WP-optimize with regards to how the minify your files. Often, optimization plugins have an option to exclude certain files from a specific optimization setting. With that said, they might know which specific files to exclude to prevent this from happening.

Hope this clarifies. 🙂

[Author]

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