[Support request] Woocommerce meta and additional information lost

[Kelvin]

Dear Sir/Madam,

I did set up the Woocommerce product page, I copy the Woocommerce template to the child theme, I can see all custom fields in meta area and the additional information. After I import the site-library “Shop”, all product meta and additional information lost. I checked the template file are still under the child theme, why they are lost? How can I fix it?

https://prnt.sc/136eklr (before site-library import)
https://prnt.sc/136em2z (after site-library import)

Best regards,

Kelvin.

[Ying]

Hi Kevin,

For the product meta, go to customizer > layout > woocommerce, under single product, check theDisplay product meta data box.
https://www.screencast.com/t/tl6gGtfV6a

For the additional info, can you make sure in the product edit page, the Visible on the product pagebox is checked?
https://www.screencast.com/t/ceZ97UW7ngT

Let me know 🙂

[Kelvin]

Dear Sir/Madam,

Please kindly visit the page listed in private information, don’t know why the import demo data will affect the product page.

Best regards,

Kelvin

[Kelvin]

Dear Ying,

The meta issue fixed but additional information lost. I am sure all attributes are Visible on the product page ( see screenshot https://prnt.sc/136uvn6 ).

I put the custom single-product …/wp-content/themes/generatepress-child/woocommerce/single-product/tabs/tabs.php, I am sure it is called if I remove it from the folder and the default look is showed but also missing the additional information tab.

In the tabs.php, I changed the content as below, it just remove all tabs headers.

	<div class="woocommerce-tabs wc-tabs-wrapper">
		<?php foreach ( $product_tabs as $key => $product_tab ) :
				if (in_array($key, array('description', 'additional_information'))) {
					if ( isset( $product_tab['callback'] ) ) {
						call_user_func( $product_tab['callback'], $key, $product_tab );
					}
				}
		?>
				<br/>
			</div>
		<?php endforeach; ?>
		... 

I want to show the additional information look like the description content together, in the functions.php, I add below code to hide the additional information header, it worked before I imported the site-library.

function ebz_remove_product_tabs( $tabs ) {
    unset( $tabs['additional_information'] ); 
    return $tabs;
}
add_filter( 'woocommerce_product_tabs', 'ebz_remove_product_tabs', 9999 );

Could you advise what setting be changed after I import the site-library demo data?

Best regards,

Kelvin.

[Tom]

Hi there,

The code above will remove the Additional Information tab from your single products. How exactly are you adding it back? Inside a template file? If so, what happens if you add some static text into that location in the file, does it show?

If you remove your custom template files/functions, does the data display?

[Author]

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