[Support request] WooCommerce Menu Problem When Logged Out

[David]

Hi, when I’m logged in to the site, my primary menu including WooCommerce items works fine (shop categories are nested under ‘Shop Online’ as set in the menu admin). However, when I log out, all menu items ‘un-nest’ themselves. I’ve tried disabling all plugins, re-creating the menu, etc, etc, but no luck. I log back in and evrything is nested properly again. Any help would be much appreciated!

[David]

Hi there,

can you share a screenshot of how it should look ?

[David]

Hi David, here you go. http://hostfortyfive.co.uk/client/kfco/screenshot.png Under shop online are the nested shop categories.

When I log out, the WooCommerce ‘Shop Online’ vanishes and all nested category links move up to level 1. I tried to get help from WooCommerce but they were insistent it is not a Woo related issue. Thanks!

[Leo]

I can’t see how this would be a theme issue either – sounds like a caching issue to me.

Have you tried disabling all plugins except WooCommerce to test?

Please make sure there are no server caching and optimization activated during the testing as well.

[David]

Hi Leo, I’ve disabled every plugin then re-enabled WooCommerce only, and have made sure all caches are clear, including Litespeed. It’s a very strange one! Never come across this before. The Woo ‘Shop’ button just does not want to stick…

[Ying]

The menus are handled by WP, so it’s not related to Woocommerce either.

If you are not seeing the same on the backend and front end, it’s likely a cache issue as Leo said.

[David]

Understood, thank you…

[Ying]

No problem 🙂

[Author]

Posts