Archived topic
woocommerce + jetpack & gp-premium incompatibility
3 replies · Started by sheldon on August 3, 2017
whenever I have gp premium and woocommerce, or gp premium and jetpack enabled, it breaks the entire admin section of wordpress, leaving me with just a blank screen and i have to disable plugins via phpmyadmin to regain any functionality.
http://gorillaeuntology.com/openendedplay
Before the most recent update only the 'customise' wysiwyg editor was broken by enabling woocommerce with gp premium.
this is a fresh install of both wordpress, generatepress and woocommerce with hardly any other plugins.
here is a report generated without gp premium activated
### WordPress Environment ###
Home URL: https://gorillaeuntology.com/openendedplay
Site URL: https://gorillaeuntology.com/openendedplay
WC Version: 3.1.1
Log Directory Writable: ✔
WP Version: 4.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
### Server Environment ###
Server Info: Apache
PHP Version: 5.6.31
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.53.1
OpenSSL/1.0.1e
SUHOSIN Installed: –
MySQL Version: 5.6.35
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 3.1.1
WC Database Prefix: wp_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (1) ###
WooCommerce: by Automattic – 3.1.1
### Settings ###
API Enabled: ✔
Force SSL: ✔
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
### WC Pages ###
Shop base: #15 - /index.php/shop/
Cart: #16 - /index.php/cart/
Checkout: #17 - /index.php/checkout/
My account: #18 - /index.php/my-account/
### Theme ###
Name: GeneratePress
Version: 1.3.48
Author URL: https://tomusborne.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
Hi there,
Lots of people are using GP + WooCommerce or GP + Jetpack combo so they should work together.
Can you please test to only have those plugins activated and disable all other plugins?
Let us know.
A white screen is usually a server error.
You can check your error_log file on your server for detailed info on the specific error.
As a guess, I would say it's a memory limit issue: https://docs.generatepress.com/article/increasing-php-memory-limit/
