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whenever I have gp premium and woocommerce, or gp premium and jetpack enabled, it breaks the entire admin section of wordpress, leaving me with just a blank screen and i have to disable plugins via phpmyadmin to regain any functionality.
http://gorillaeuntology.com/openendedplay
Before the most recent update only the ‘customise’ wysiwyg editor was broken by enabling woocommerce with gp premium.
this is a fresh install of both wordpress, generatepress and woocommerce with hardly any other plugins.
here is a report generated without gp premium activated
### WordPress Environment ### Home URL: https://gorillaeuntology.com/openendedplay Site URL: https://gorillaeuntology.com/openendedplay WC Version: 3.1.1 Log Directory Writable: ✔ WP Version: 4.8.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 5.6.31 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.53.1 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.35 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it. Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.1.1 WC Database Prefix: wp_ woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ MaxMind GeoIP Database: ✔ ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (1) ### WooCommerce: by Automattic – 3.1.1 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #15 - /index.php/shop/ Cart: #16 - /index.php/cart/ Checkout: #17 - /index.php/checkout/ My account: #18 - /index.php/my-account/ ### Theme ### Name: GeneratePress Version: 1.3.48 Author URL: https://tomusborne.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: –Customer Support
Hi there,
Lots of people are using GP + WooCommerce or GP + Jetpack combo so they should work together.
Can you please test to only have those plugins activated and disable all other plugins?
Let us know.
Lead Developer
A white screen is usually a server error.
You can check your error_log file on your server for detailed info on the specific error.
As a guess, I would say it’s a memory limit issue: https://docs.generatepress.com/article/increasing-php-memory-limit/
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