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[Support request] woocommerce + jetpack & gp-premium incompatibility

Home Forums Support woocommerce + jetpack & gp-premium incompatibility

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #358935
    sheldon

    whenever I have gp premium and woocommerce, or gp premium and jetpack enabled, it breaks the entire admin section of wordpress, leaving me with just a blank screen and i have to disable plugins via phpmyadmin to regain any functionality.

    http://gorillaeuntology.com/openendedplay

    Before the most recent update only the ‘customise’ wysiwyg editor was broken by enabling woocommerce with gp premium.

    this is a fresh install of both wordpress, generatepress and woocommerce with hardly any other plugins.

    GeneratePress 1.3.48
    GP Premium 1.3.1
    #358981
    sheldon

    here is a report generated without gp premium activated

    
    ### WordPress Environment ###
    
    Home URL: https://gorillaeuntology.com/openendedplay
    Site URL: https://gorillaeuntology.com/openendedplay
    WC Version: 3.1.1
    Log Directory Writable: ✔
    WP Version: 4.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.31
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.53.1
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.35
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.1.1
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (1) ###
    
    WooCommerce: by Automattic – 3.1.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #15 - /index.php/shop/
    Cart: #16 - /index.php/cart/
    Checkout: #17 - /index.php/checkout/
    My account: #18 - /index.php/my-account/
    
    ### Theme ###
    
    Name: GeneratePress
    Version: 1.3.48
    Author URL: https://tomusborne.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    #359149
    Leo
    Staff
    Customer Support

    Hi there,

    Lots of people are using GP + WooCommerce or GP + Jetpack combo so they should work together.

    Can you please test to only have those plugins activated and disable all other plugins?

    Let us know.

    #359197
    Tom
    Lead Developer
    Lead Developer

    A white screen is usually a server error.

    You can check your error_log file on your server for detailed info on the specific error.

    As a guess, I would say it’s a memory limit issue: https://docs.generatepress.com/article/increasing-php-memory-limit/

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