[Support request] Woocommerce – header elements missing on product archives

[Diederick]

Hi,

Since I updated to the latest version I’ve seen that all my headers on product archives are gone.
I use the elements section for this.
Each category in my store has it’s own header.
The same element is used for displaying on the archives and the products.
But it’s strange that only the header is visible on the products.
I checked the HTML and can’t find the hero element on the archive page.

Any suggestions?

[impartener]

Same problem here. I add the photo, and after I press update the photo is no longer there. :/

[Leo]

Hey guys,

Just to confirm that you both are using the alpha testing version?

If so this bug has been reported and we are working to fix it.

Please revert back to the previous stable version for now.

Thanks!

[Diederick]

Hi,

I’m not using the beta version, just a live site with the latest stable version.
This happend when I updated to the latest version.

Cheers

[David]

Hi there,

can you tell me what the Header Element > Display Rules you’re using ? The shop should be the Product Archive

[Diederick]

Hi,

I’m currently using 2 rules.
One for the products and one for the archives.

Product Category Archive
Product Category

[David]

Can you confirm the version of the GP Premium plugin ?

[Diederick]

Sure, It’s at 1.10.0

[David]

Can you provide screenshots of your Header Element: the Page Hero tab and the Display Rules tab.

[Diederick]

Hi,

You can find them here.
If you need more just yell 😉

https://ibb.co/2ZrsW5p
https://ibb.co/GVYn2SL
https://ibb.co/zxYYKN4
https://ibb.co/NFbj3P2
https://ibb.co/Ky9w7Rt

[Tom]

Strange, nothing should have changed here in 1.10.0.

What happens if you temporarily “Draft” your other Header Elements? Does the product archive one show up?

[Diederick]

Hi Tom,

I’ve tried that before I made this topic.
And nothing really changed.

[Tom]

If you give one of these missing Elements a different Display Rule (a regular page), does it display?

[Diederick]

Hi Tom,

The banners work on the single product page.
I also use the same settings for the rest of my website and there they display correctly.
It’s only the archive pages of my webshop.

Cheers

[Tom]

The only thing that can do this is if another Header Element already holds the spot of this one.

Are you getting the same result no matter which product archive you use?

Any custom page templates in your child theme?

[Author]

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