Archived topic

Woocommerce - header elements missing on product archives

16 replies · Started by Diederick on July 25, 2020

Viewing posts 1–15 of 17

July 25, 2020 at 4:02 am #1375686

Hi,

Since I updated to the latest version I've seen that all my headers on product archives are gone.
I use the elements section for this.
Each category in my store has it's own header.
The same element is used for displaying on the archives and the products.
But it's strange that only the header is visible on the products.
I checked the HTML and can't find the hero element on the archive page.

Any suggestions?

July 25, 2020 at 9:05 am #1376061

Same problem here. I add the photo, and after I press update the photo is no longer there. :/

July 25, 2020 at 9:15 am #1376073

Hey guys,

Just to confirm that you both are using the alpha testing version?

If so this bug has been reported and we are working to fix it.

Please revert back to the previous stable version for now.

Thanks!

July 26, 2020 at 4:21 am #1376659

Hi,

I'm not using the beta version, just a live site with the latest stable version.
This happend when I updated to the latest version.

Cheers

July 26, 2020 at 7:33 am #1376790

Hi there,

can you tell me what the Header Element > Display Rules you're using ? The shop should be the Product Archive

July 27, 2020 at 4:16 am #1377743

Hi,

I'm currently using 2 rules.
One for the products and one for the archives.

Product Category Archive
Product Category

July 27, 2020 at 4:31 am #1377756

Can you confirm the version of the GP Premium plugin ?

July 27, 2020 at 4:41 am #1377767

Sure, It's at 1.10.0

July 27, 2020 at 5:53 am #1377829

Can you provide screenshots of your Header Element: the Page Hero tab and the Display Rules tab.

July 27, 2020 at 7:07 am #1377920

Hi,

You can find them here.
If you need more just yell ;)

https://ibb.co/2ZrsW5p
https://ibb.co/GVYn2SL
https://ibb.co/zxYYKN4
https://ibb.co/NFbj3P2
https://ibb.co/Ky9w7Rt

July 27, 2020 at 3:19 pm #1378568

Strange, nothing should have changed here in 1.10.0.

What happens if you temporarily "Draft" your other Header Elements? Does the product archive one show up?

July 28, 2020 at 9:20 am #1379481

Hi Tom,

I've tried that before I made this topic.
And nothing really changed.

July 28, 2020 at 2:49 pm #1379756

If you give one of these missing Elements a different Display Rule (a regular page), does it display?

July 29, 2020 at 6:41 am #1380472

Hi Tom,

The banners work on the single product page.
I also use the same settings for the rest of my website and there they display correctly.
It's only the archive pages of my webshop.

Cheers

July 29, 2020 at 2:08 pm #1381099

The only thing that can do this is if another Header Element already holds the spot of this one.

Are you getting the same result no matter which product archive you use?

Any custom page templates in your child theme?

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