[Support request] Woocommerce critical error when Adding To Cart on mobile

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Home Forums Support Woocommerce critical error when Adding To Cart on mobile

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #2380558
    Mark

    I’m using GP Premium 2.1.2, GB 1.6.0, GB Pro 1.4.0. I also am using ‘Niche’ from the site library. I’m also using the latest version of Woocommerce, and php version 7.4. WP is up to date.

    On mobile and tablet when I tap “Add to Cart” I get an critical error message. A customer notified my of the error. However, this does not happen on my desktop. My desktop purchases work.

    I deactivated as many plugins as I could, but no joy.

    I’m wondering if it’s a js problem with ‘Niche’. Have there been reports of this with Niche?

    I’d be willing to remove Niche to solve this problem. I’ve been thinking of removing it for awhile anyway.

    #2380574
    Mark

    Seems to be working now. Must have been my server.

    #2380585
    Fernando
    Customer Support

    I see. Glad it’s working now!

    #2380592
    Mark

    Hey Fernando, I think there may be something about the js in Niche after all. On my mobile I installed Woocommerce’s out-of-the-box theme, Storefront, and it worked on mobile. So I re-installed GP and it worked.

    Then I went on my tablet, with GP theme, it wasn’t working. Installed Storefront and it worked. Re-installed GP and it worked.

    Something funny going on with the cache as well? I cleared my cache (Litespeed Cache) numerous times.

    Have you heard this before about Niche? I know it’s getting old now. Is it maintained? Thanks.

    #2380597
    Fernando
    Customer Support

    Hi Mark,

    Personally, I haven’t heard of such an issue for Niche.

    Do you have a staging site? Can you revert to Niche, and can you provide the link to the site in question?

    You may use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

    #2380652
    Mark

    Hi Fernando

    I don’t have a staging site. The site is using Niche now. Since my last comment a customer has told me that he’s tried to make a purchase an item using several browsers and his desktop, but no success. Below are my credentials.

    #2380655
    Fernando
    Customer Support

    I see. There’s a 500 error when trying to add to cart. Will you be able to try to deactivate all non-GP plugins again to retest? I’ll check if the same error persists with plugins disabled.

    #2380661
    Mark

    Do you want me to deactivate the Woocommerce plugins too?

    #2380663
    Fernando
    Customer Support

    Good question. Please leave just the Woocommerce plugin, and disable other add-on Woocommerce plugins as well.

    #2380665
    Mark

    I’ve deactivated all plugins except GP and Woo.

    #2380667
    Fernando
    Customer Support

    I see. It’s still not working.

    Can you try temporarily removing the functions you have in you functions.php file to check if any of them is causing a conflict?

    #2380670
    Mark

    I think I should put this on hold. I was talking to my service provider earlier, and they have just gotten back to me saying they are opening a ticket. Sorry for the inconvenience. I will let you know what happened. Thanks Fernando.

    #2380673
    Fernando
    Customer Support

    Okay Mark! Hope it goes well!

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