[Support request] Woocommerce critical error when Adding To Cart on mobile

[Mark]

I’m using GP Premium 2.1.2, GB 1.6.0, GB Pro 1.4.0. I also am using ‘Niche’ from the site library. I’m also using the latest version of Woocommerce, and php version 7.4. WP is up to date.

On mobile and tablet when I tap “Add to Cart” I get an critical error message. A customer notified my of the error. However, this does not happen on my desktop. My desktop purchases work.

I deactivated as many plugins as I could, but no joy.

I’m wondering if it’s a js problem with ‘Niche’. Have there been reports of this with Niche?

I’d be willing to remove Niche to solve this problem. I’ve been thinking of removing it for awhile anyway.

[Mark]

Seems to be working now. Must have been my server.

[Fernando]

I see. Glad it’s working now!

[Mark]

Hey Fernando, I think there may be something about the js in Niche after all. On my mobile I installed Woocommerce’s out-of-the-box theme, Storefront, and it worked on mobile. So I re-installed GP and it worked.

Then I went on my tablet, with GP theme, it wasn’t working. Installed Storefront and it worked. Re-installed GP and it worked.

Something funny going on with the cache as well? I cleared my cache (Litespeed Cache) numerous times.

Have you heard this before about Niche? I know it’s getting old now. Is it maintained? Thanks.

[Fernando]

Hi Mark,

Personally, I haven’t heard of such an issue for Niche.

Do you have a staging site? Can you revert to Niche, and can you provide the link to the site in question?

You may use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Mark]

Hi Fernando

I don’t have a staging site. The site is using Niche now. Since my last comment a customer has told me that he’s tried to make a purchase an item using several browsers and his desktop, but no success. Below are my credentials.

[Fernando]

I see. There’s a 500 error when trying to add to cart. Will you be able to try to deactivate all non-GP plugins again to retest? I’ll check if the same error persists with plugins disabled.

[Mark]

Do you want me to deactivate the Woocommerce plugins too?

[Fernando]

Good question. Please leave just the Woocommerce plugin, and disable other add-on Woocommerce plugins as well.

[Mark]

I’ve deactivated all plugins except GP and Woo.

[Fernando]

I see. It’s still not working.

Can you try temporarily removing the functions you have in you functions.php file to check if any of them is causing a conflict?

[Mark]

I think I should put this on hold. I was talking to my service provider earlier, and they have just gotten back to me saying they are opening a ticket. Sorry for the inconvenience. I will let you know what happened. Thanks Fernando.

[Fernando]

Okay Mark! Hope it goes well!

[Author]

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