[Support request] Woocommerce 3.0 Proceed to Paypal

Home Forums Support Woocommerce 3.0 Proceed to Paypal

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #311329
    Graham

    Hi, Ive just upgraded to WooCommerce 3.0 and since doing so my site no longer appears to be able to process orders as whenever I click on the Proceed to Paypal it eventually just returns an “Internal Server Error”. If I switch the theme back to Twenty Sixteen then the page and button work fine.

    GeneratePress 1.3.46
    GP Premium 1.2.96
    #311330
    Graham

    Any help would be greatly appreciated please

    #311356
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    We haven’t received any other reports of that – GP simply adds the required markup to WooCommerce pages, nothing else.

    You’ll need to check your error_log file for a specific error, or ask your hosting to check for you. It will tell you exactly what’s causing the internal server error.

    Let me know 🙂

    #311361
    Graham

    Ive just had a bit of a look round and cant see an error_log file, where is it located?

    #311364
    Tom
    Lead Developer
    Lead Developer

    It depends on how your server is set up. Best bet is to call your hosting to ask them where it’s locate/to locate it for you.

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.