[Resolved] Woo Commerce not available

Home Forums Support [Resolved] Woo Commerce not available

Home Forums Support Woo Commerce not available

  • This topic has 7 replies, 3 voices, and was last updated 4 years ago by Leo.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1186016
    Kelvin

    I purchased GP Premium specially to use the Woo Commerce feature. It has been completely disabled. and I can’t even select it. It says “WooCommerce not activated” and there is no way to activate it. If this feature is no longer available I would like a refund.

    Thank

    This is a new website just under construction

    #1186022
    David
    Staff
    Customer Support

    Hi there,

    you need to install and enable the Woocommerce Plugin first – then you will be able to activate the GP Woocommerce Module.

    #1186087
    Kelvin

    That’s just it. I cannot activate it. The checkbox is completely disabled.

    #1186089
    David
    Staff
    Customer Support

    Do you have this plugin installed and activated ?

    https://wordpress.org/plugins/woocommerce/

    #1186147
    Kelvin

    Yes it is plugged in and installed. All of the other features like Backgrounds, Blog and Colors can be activated. The WooCommerce checkbox is grayed out and the text across from it says “WooCommerce not activated”. It’s like this feature was turned off

    #1186186
    Leo
    Staff
    Customer Support

    Can you send me the dashboard access to take a quick look?

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    #1186412
    Kelvin

    Sorry, I did not realize until I read through this thread again that I had to download the WooCommerce plugin separately from https://wordpress.org/plugins/woocommerce/. Looks like that is too large to import and I cannot reset the max_filesize so I will contact the webhost and try again

    #1186479
    Leo
    Staff
    Customer Support

    Glad you’ve figured out πŸ™‚

Viewing 8 posts - 1 through 8 (of 8 total)
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