[Support request] Woff2 Issue

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1581282
    Stewart

    Hello,

    In another reply, I noticed David said this:

    “simplest fix is to go to Customizer > General and change the Icon Type to SVG. This will remove that font request.”

    I have made this change, but the request seems to be made anyway. This has been causing a lot of issues for my website. Could you please give me guidance on how to resolve this? I have cleared all caches & CDN cache & it still persists. I am also getting a CLS warning due to this template which is something to do with the fonts, apparently. I am a 1-man business & these template issues consume much of my time & not being a developer I struggle to find out what is causing these.

    Thank you in advance.

    #1581580
    David
    Staff
    Customer Support

    Hi there,

    the generatepress font has been set to preload which is not a function of theme – this would be a cache or optimization plugin that is set to preloading. Try clearing/disabling any plugin caches and clearing your server caches to see if the font request is removed.

    Do that first so we can eliminate the font and then ill look at the CLS issues.

    #1583940
    Stewart

    Good morning David,

    I have had extensive discussions with my server provider & after clearing the CDN cache & the W3TC the issue is still there. I pointed out to them that you said this is not a function of the theme but they are insisting it is not a server cache issue. I’m at a little bit of a loss & not sure what it could be.

    I only use some essential plugins & I don’t use any page builder.

    regards,

    Stewart

    #1584294
    David
    Staff
    Customer Support

    Can you disable the W3TC cache, so i can take another look?

    #1591553
    Stewart

    Hello David,

    Apologies for the delay, I got to the bottom of the CLS issue, it was being caused by an adsense ad I had at the top of the content.

    Regarding the font issue, I have just disabled W3TC (by deactivating the plugin) and cleared the CDN cache, but I still see the preload function there. Could you please take another look and see if you can determine the reason for this?

    I have a second website running on a different set of servers, also with GeneratePress, and this issue is not happening. I’m baffled.

    #1591668
    David
    Staff
    Customer Support

    Go to Appearance > Elements and delete the Hook you have there, it contains the Link.

Viewing 6 posts - 1 through 6 (of 6 total)
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