[Resolved] Widget problems

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  • Author
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  • #1277139
    Michel

    Hi,
    I’m m using GP’s latest version 2020. Yesterday I updated text in the footer 1 widget and today for some reason when I change the text in that same widget the text does not update on the page, the information that was there yesterday stays unchanged.

    Can anyone tell me why this is happening, please, because this is very frustrating when you are trying to update old information and it doesn’t want to change?

    Thank you for your help in advance.

    Michel

    #1277157
    Michel

    I just noticed something even more strange. The widget shows the information on the french version of our website but not on the english side?

    #1277297
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1277675
    Michel

    Hi Leo,

    Well, my problem is that I didn’t change anything. On Friday I added information to the text widget and everything was fine. Then yesterday I did more changes to the text widget on Footer 1, the changes do show on the French side but changes on the English side, do not. They show up as the changes that were done on Friday. I didn’t add any plugins, as a matter of fact, all I did is that I deleted all the disabled plugins that not being used. This is all very confusing.

    Thank you for your help in advance.

    Regards

    Michel

    #1277687
    Michel

    Sorry, I forgot the website is romeosmarine.com

    #1277695
    Michel

    Wow, well today I am even more confused. I just looked at the front page of our site (English) and we are getting old information on the English side and the changed information on the French side. Yesterday I did changes to both the English and the French. When I checked the information, the changes were there when I last checked yesterday. Now today when I go to the site, the information (old) that was there previous to the last changes that I did are back on the English page the French page has the right information. Sorry False Alert for the changes in the home page on the English side (I cleared the browser information), but the widget problem is still there.

    Michel

    #1277956
    Michel

    So I tried changes in the widget just now and the changes are showing up on the page?

    #1278053
    Leo
    Staff
    Customer Support

    This sounds like a caching issue to me.

    Glad it’s solved 🙂

Viewing 8 posts - 1 through 8 (of 8 total)
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