[Support request] Why GP element library elementor themes don’t work?

[Justus]

I’m trying to install the Uno theme, but the page and theme don’t work for some reason.

[David]

Hi there,

can you share a link to the site so i can see whats breaking the content.

[Justus]

Hello, thank you for your message. Here is the link.

https://www.cieloforce.devt.bernermedia.fi/jb/

[Ying]

Hi Justus,

Could you clear cache and disable your cache plugin?

And please confirm that Elementor plugin is activated at Appearance > plugins.

Let us know 🙂

[Justus]

Hi, The cache has now been cleared and the add-on has been disabled. I tried the same on a local server, and it didn’t work that way either. Elementor is already installed and activated.

[Elvin]

Hi there,

It doesn’t seem like Elementor is running. (or at least it wasn’t applied).

Normally, the page’s DOM structure would be filled with elementor classes but here’s what your page’s DOM looks like. https://share.getcloudapp.com/8Lub7q7v

And here’s what it should look like: (taken from the demo – https://gpsites.co/uno/)
https://share.getcloudapp.com/llu5J7YX

If your server is using page caching, can you try clearing it?

Also, can you try deactivating and activating Elementor and see if it works?

If it doesn’t can you allow us temporary backend access to check what may be going wrong?

You can use the private information text field to provide the site details.

[Justus]

Hi, thanks for the help! Switching to a different hosting service, now it works great.

[Elvin]

Nice one. Glad it works for you now. No problem. 🙂

[Author]

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