[Support request] Why GP element library elementor themes don’t work?

Home Forums Support Why GP element library elementor themes don’t work?

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #1726071
    Justus

    I’m trying to install the Uno theme, but the page and theme don’t work for some reason.
    picture

    #1726148
    David
    Staff
    Customer Support

    Hi there,

    can you share a link to the site so i can see whats breaking the content.

    #1726614
    Justus

    Hello, thank you for your message. Here is the link.

    https://www.cieloforce.devt.bernermedia.fi/jb/

    #1726673
    Ying
    Staff
    Customer Support

    Hi Justus,

    Could you clear cache and disable your cache plugin?

    And please confirm that Elementor plugin is activated at Appearance > plugins.

    Let us know πŸ™‚

    #1726784
    Justus

    Hi, The cache has now been cleared and the add-on has been disabled. I tried the same on a local server, and it didn’t work that way either. Elementor is already installed and activated.

    #1727018
    Elvin
    Staff
    Customer Support

    Hi there,

    It doesn’t seem like Elementor is running. (or at least it wasn’t applied).

    Normally, the page’s DOM structure would be filled with elementor classes but here’s what your page’s DOM looks like. https://share.getcloudapp.com/8Lub7q7v

    And here’s what it should look like: (taken from the demo – https://gpsites.co/uno/)
    https://share.getcloudapp.com/llu5J7YX

    If your server is using page caching, can you try clearing it?

    Also, can you try deactivating and activating Elementor and see if it works?

    If it doesn’t can you allow us temporary backend access to check what may be going wrong?

    You can use the private information text field to provide the site details.

    A wise man once said:
    "Have you cleared your cache?"

    #1727283
    Justus

    Hi, thanks for the help! Switching to a different hosting service, now it works great.

    #1730287
    Elvin
    Staff
    Customer Support

    Nice one. Glad it works for you now. No problem. πŸ™‚

    A wise man once said:
    "Have you cleared your cache?"

Viewing 8 posts - 1 through 8 (of 8 total)
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