Archived topic
White screen after a load intent on everypage
11 replies · Started by Consultora Kleinson on December 23, 2021
When i trie to load any page on my site i get only a white screen
It seems it´s gonna load because i can see a flash of my content but it dissapear at once.
I have left Twenty Nineteen active because i have a campaign rolling but feel free to change theme to make diagnostics
Hi there,
Do you get the same issue with the Twenty series WP theme?
If so I'd recommend checking with your hosting support.
No, we have this issues with GeneratePress only. That´s why we have twenty Nineteen, because we have a campaign running. But you can freely change theme to try things out. Just left the website up and running with any theme while you find the problem. I have assesed a battery of tests like disabling every pluging and checked hosting configurations with hosting support and it seems to be Generate Press Theme which we have already updated.
Hi there,
are you able to create a staging site with GP enabled so we can see the issue ? We don't make changes to a users site, especially a live one in case there are unexpected consequences.
Hello
We have the staging ready with the same credentials i give you before.
Credentials
There looks to be an issue with the Zoho Sales IG Widget.
After the site initially loads theres a Javascript running that replaces the site contents with:
We have deinstalled Zoho plugin but still having issues like too many 502 errors.
Hosting support have told us to contact you because they suspect about some incompatibility between Generate Press and any of our plugins (wich are very common)
For example: menus don´t redirect to the destination
Hosting support have told us to contact you because they suspect about some incompatibility between Generate Press and any of our plugins (wich are very common)
That's often what the hosting support says when they can't figure the exact issue.
Can you try disabling all custom functions and all plugins except GP Premium to test?
GP is built to comply with WordPress standard - if a plugin is built to work with WordPress themes, it will work with GeneratePress.
Hello again
We are still havig issues with our web and the new answer from our hosting is that elementor is imcompatible with Generate Press
¿What Do You think?
We have a lot of users are using Elementor with GP, so it should not be the issue.
