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[Resolved] Where to enter license key

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  • This topic has 9 replies, 3 voices, and was last updated 5 months ago by Greg.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #2082
    Eszter

    Hi! I can’t find where to enter the license key. It says “Go to “Appearance > GeneratePress” . I go to “appereance” but all I can chose from is themes, customize, widgets or menus. Can’t find it anywhere else either

    #2133
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    When GeneratePress and the addon are activated, you can go to “Appearance > GeneratePress” and there will be a field that allows you to enter the license key.

    Let me know if this helps or not 🙂
    Tom

    #2323
    Eszter

    Hi!
    I’ve double checked that both the theme (Generate Press) and plugin (Generate Colors) are installed and active, but I still can’t find where to put the key 🙁
    Again, if I click “Appearance” (the button with the paintbrush), I can chose; “Themes”, “Customize”, “Widgets” and “Menus”, nothing that says “GeneratePress”. Can it be that it’s because I have WordPress in Swedish? Shouldn’t be a problem tho. I’ve also tried to turn off my other plugins but it didn’t help. It’s a bit frustrating to get stuck here :/

    #2381
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Can you email me your URL, username and password to support@generatepress.com so I can get this sorted out for you?

    Thanks 🙂
    Tom

    #2497
    Tom
    Lead Developer
    Lead Developer

    This issue was resolved.

    The problem was the user wasn’t allowed to edit WP files, as set through wp-config.php.

    Tom

    #495952
    Quincy

    Hi I’ve the same problem. Also, when I try to upload the theme trough upload. There s a error.
    I’ve bought the premium theme.

    #496088
    Leo
    Staff
    Customer Support

    Hi there,

    Can you open a new topic? This one is 3 years old.

    Make sure you check our documentation page first for common issues as well: https://docs.generatepress.com/

    #1348386
    Zack

    Hello,
    I have wordpress installed on my cpanel and am using the GP theme. I just bought premium. Where do I enter the key to unlock the features?
    Thank you

    #1348424
    Stacey Usborne
    Staff
    Customer Support

    Hi there,

    This article may be helpful: https://docs.generatepress.com/article/updating-gp-premium/

    #1348447
    Greg

    On Dashboard menu click on Appearance, then click on GeneratePress.

    You’ll be on the page where you turn on whichever premium elements you want to activate.

    To the right of the Elements list is a small box labeled “Updates”. That’s where you enter the license key.

    Be careful when you copy & paste the license key that you don’t add a blank space on either end.

    Once you hit Save, you’ll get a little message above the Elements area saying License Activated.

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