[Support request] Where to add Intercom script

[Margaret]

Hello,

I’d like to install the Intercom live chat on our support page and WooCommerce product pages. Should I add this to Code Snippets or to Elements? Are there settings I can choose that would make sure the script minimizes impact on page speed?

Thanks.

[Leo]

Hi Magaret,

Can you check with Intercom’s support team on where exactly the script is supposed to be added?
Then I can advise on the best method to add it.

Are there settings I can choose that would make sure the script minimizes impact on page speed?

This isn’t something GP can control – might be a good question for Intercom’s support team as well.

[Margaret]

Hi Leo,

Thanks for your help. I was able to add Intercom’s “add chat to your website” script to wp_footer with an Elements hook. The script is working (screenshot 1).

Intercom has a 2nd script, to “set up live chat for logged-in users” (screenshot 2). I have tried adding this script in the same way, but it is not working (screenshot 3).

Can you tell what the problem might be? I have reached out to Intercom support as well.

Thanks,
Margaret

[Leo]

I’m not sure unfortunately.

You would need to check with Intercom’s support team to confirm that wp_footer is the correct place to add the second script as well.

[Author]

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