[Support request] When opening chatwoot on mobile, and closing it page freezes.

Home Forums Support When opening chatwoot on mobile, and closing it page freezes.

  • This topic has 5 replies, 2 voices, and was last updated 4 months ago by Leo.
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1300883
    jorge

    Using chatwoot on the site, added the code under footer.php

    Works fine, but when on mobile if i click on the chat bubble, then close it the page freezes. If i reload the page it works, or even if i click on the mobile phone logo. Would appreciate your help!

    #1300925
    Leo
    Staff
    Customer Support

    Hi there,

    Have you checked with ChatWoot’s support?

    #1301004
    jorge

    This is what they replied:

    I tested the behavior on couple of other websites and seems like its working properly there. this could be due to some conflicting css/js.
    i will get our frontend team to look at this

    #1301011
    Leo
    Staff
    Customer Support

    So sounds like they are working on this?

    GP itself shouldn’t be the issue.

    #1301017
    jorge

    Right, i’m not sure maybe some CSS i added (phone button on opposite side of chat window) may be the culprit?

    #1301052
    Leo
    Staff
    Customer Support

    CSS don’t normally cause any freezing issue.

    You could always remove the CSS temporarily to test.

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