[Resolved] when I download premium, it doesn’t show up in my files

[Kathleen]

I am trying to download the premium. It appears to download, but when I try to upload it, it isn’t in my files?

[Kathleen]

I also tried to go to Appearance, GeneratePress, Updates to add my license. But I don’t have a ‘updates’ field?

[David]

Hi there,

is the GP Premium plugin already installed on your site ? If so – is it Activated ?

[Kathleen]

yes, its installed and active

[Kathleen]

Is there a way I can add a pic here to show you what is wrong?

[Leo]

This should help:
https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

[Kathleen]

Thank you! I hope this worked for you. This is what I see when I download the premium and then go to upload it into my website.

https://postimg.cc/tnRr9bpd

[Leo]

Not sure if I fully understand.

When the file is first downloaded, it should be a .zip file and that’s the file you need to upload.

Can you try following the video here?
https://docs.generatepress.com/article/installing-gp-premium/

[Kathleen]

Thanks, that’s the video I followed. I took it step-by-step, but I don’t get a .zip file? I’m not sure what to do. I’ve used premium prior to this, and downloaded it just fine. Is there a way to turn this back into a zip file?

[Leo]

Can you try a different browser?

[Kathleen]

I use safari, but I did try chrome. I’ll try it again.

[Leo]

Sounds good. If it still doesn’t work, just provide the dashboard login access and I’m happy to install it for you 🙂

[Kathleen]

Thanks

[Leo]

It’s all working now?

[Author]

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