- This topic has 13 replies, 2 voices, and was last updated 9 months, 2 weeks ago by Leo.
December 10, 2019 at 1:50 pm #1100334Ramnik
I’d be grateful for your advise / help.
RamDecember 10, 2019 at 1:51 pm #1100336LeoStaffCustomer SupportDecember 10, 2019 at 2:43 pm #1100373Ramnik
There are only 3 plugins at the moment. I’ve deactivated them but the problem remains. Regards, Ram.December 10, 2019 at 3:43 pm #1100397LeoStaffCustomer SupportDecember 11, 2019 at 1:50 am #1100698Ramnik
I switched to Twenty Sixteen and it works.
Whilst your helping me resolve the matter, your requests raise another question… IF my site was live and extremely active, would it even be possible to do this type of testing?December 11, 2019 at 8:21 am #1101176LeoStaffCustomer Support
What is your H1 font size setting under Customizer > Typography > Headings?
IF my site was live and extremely active, would it even be possible to do this type of testing?
You’d have to duplicate the issue on a staging server and do the test – we haven’t had other reports on this so it’s likely something specific to your install.December 11, 2019 at 12:57 pm #1101447Ramnik
The H1 font size in the said location is 700.
(btw, thanks for clarifying my other point)December 11, 2019 at 1:00 pm #1101453Ramnik
Sorry. 700 is the weight. The size was 40. I reduced it to 20. I also reduced the H2 to 15. Still not able to add text in the Title box (but I remain confident, we’ll get there)December 11, 2019 at 1:05 pm #1101457LeoStaffCustomer Support
Can you send me the dashboard access to your site with all plugins disabled?
You can send the dashboard access using Account Issue here:
Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.December 11, 2019 at 1:15 pm #1101472Ramnik
I just submitted the details mate in the pre-sale contact form (as the others didn’t allow me to add information.
Btw. I forgot to add the url. It’s powerofmentalism.comDecember 12, 2019 at 4:04 am #1101952Ramnik
I’ve resent the details to the support email. Kind regards.December 12, 2019 at 11:26 am #1102484LeoStaffCustomer SupportDecember 12, 2019 at 1:00 pm #1102561Ramnik
Thank you very much Leo.
I really appreciate your time, effort and patience.December 12, 2019 at 1:05 pm #1102566
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