- This topic has 15 replies, 4 voices, and was last updated 7 years, 11 months ago by Kristofer.
May 14, 2014 at 10:45 pm #221TomLead DeveloperLead Developer
Welcome to the GeneratePress support forums.
GeneratePress was officially released on May 13, 2014.
Here’s some basic rules:
If you have any questions or problems, add a new topic.
If your issue relates to an existing topic, you can reply directly inside that topic.
Always include the URL to the website or page in question.
The forums will be moderated mostly by me, Monday to Friday.
If you think you can answer someones question, then by all means do so! That’s the beauty in community forums – we can all learn from each other.
Thanks! If you have any questions, I’m here!
TomMay 18, 2014 at 4:53 am #272Hermy McCabe
Please help, I purchased several upgrades to my GeneratePress theme, and added my website to these add-ons in my generate press account, but they are showing inactive in my generate press account and on my wordpress account. Please advise. Thank You
HMMay 18, 2014 at 5:18 am #277Hermy McCabe
Nevermind 🙂 Did not see any instructions on how to upload and activate, but was able to figure it out. Thanks
HMMay 22, 2014 at 12:24 am #337Karen Hardcastle
Hi I purchased generate colour. ive tried to the upload the zip file in the plugins section but I keep getting a page error. ive tried in chrome as well as internet explorer.
it would be good if instructions were included on how to add these when you purchase. thank you.May 22, 2014 at 12:44 am #341Karen Hardcastle
Hi. after several attempts it finally accepted. I then tried to active the licence and that also took may attempts to accept. Instruction with the email would have also helped with the install for inexperienced users. it now seems to be working so thank you.May 22, 2014 at 1:02 am #342TomLead DeveloperLead Developer
Sorry you experienced trouble.
We just launched last week so we’re working on getting documentation together.
I’m glad you were able to get it sorted.
Let me know if you have any questions.
TomMay 22, 2014 at 11:10 am #359Karen Hardcastle
Hi Tom. I haven’t been able to use customise for the last few hours. It was working fine before. I have tried in several browsers. To test things out I cloned my wordpress site that used your theme and applied a different theme and customize worked with different theme. I also tried a different wordpress site I created with different theme and they all worked. It just doesn’t seem to work with your theme.
There is also an issue with one of my plugs in purchased for the header. The install says plugin active/licence key inactive. Yet it says its activate at the bottom of the page where the licence keys are inputted. It does however come up to use when I edit pages.
I’m working on this for my work so really need this up and running
Thanks karenMay 22, 2014 at 11:17 am #360Karen Hardcastle
A bit more info. When I said customise doesn’t work. I meant it loads the page with all the options on the left but clicking on the options like the drop down arrow does nothing. Sorry for not explaining.May 22, 2014 at 3:04 pm #366TomLead DeveloperLead Developer
Can you email me your URL, username and password to email@example.com so I can take a look and see if I can sort out the issue?
Let me know,
TomMay 22, 2014 at 10:35 pm #389TomLead DeveloperLead DeveloperJuly 14, 2014 at 10:05 am #3973Kristofer
Hello, I purchased all the GeneratePress addons, and got two up and running completely without a problem. The problem is I did not have time to download all of the plugins I had purchased, and now (2 days later) when trying to download the rest of my plugins it says the link has expired when clicking the links on the email I received originally. How do I go about downloading the rest of my pluggins, I have the email that was sent to me and a photo of the receipt.July 14, 2014 at 10:06 am #3974Kristofer
I also forgot to mention I do not have an account with GeneratePress.July 14, 2014 at 10:10 am #3975TomLead DeveloperLead DeveloperJuly 14, 2014 at 3:58 pm #4047Kristofer
I don’t have an order number, the receipt that I received by email doesn’t include anything about the payment or order, I have all the license keys and proof of payment to generatepress?July 14, 2014 at 4:02 pm #4049
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