[Support request] Weirdness on mobile

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  • #1168162
    Gary

    Hi Guys

    Can you take a look at my clients site for me please. The URL I have given you is displaying with a massive white space at the top in mobile view and some pages are not loading all the content.

    I found a couple of malicious files on the server at the weekend by doing a Wordfence scan and although Wordfence is now saying the site is clean I am obviously concerned about the weirdness.

    It only happens on a mobile phone and does not seem to happen when resizing the browser window down to mobile size.

    Thanks in advance for your help.

    Cheers

    Gary

    #1168205
    Gary

    Even weirder is that the issue only seems to happen when the site is navigated too from Google. If you just click around the site is works.

    #1168227
    Gary

    So type site:domain.com into Google on an iPhone and then click on any of the links to a category and you will see the result.

    I really have no clue what is going on, I have no caching plugins installed and I have tried deactivating Plugins.

    #1168246
    David
    Staff
    Customer Support

    Hi there,

    i tested a few pages on my iPhone, using Chrome, FF and Safari all via google search links and they all loaded fine.

    Can you test on a different device and a different network ?

    #1168252
    Gary

    I have just tested it on my phone with WiFi turned off, so over 4G and I get the same issue. Can you look at the category I sent you page and the privacy policy.

    #1168278
    Gary

    Hi David

    Apologies mate you are right! I reset Safari after my last message and with Wifi still turned off I visited those pages again and it worked.

    What the hell is going on there then? Not your issue I know but still very strange.

    Cheers

    Gary

    #1168279
    David
    Staff
    Customer Support

    Category page loaded fine.
    The google link to privacy – took me to the /privacy-policy page that has no background image for the header element so its just a light grey background with white text.

    Whereas the desktop footer link goes to /privacy-and-cookies page…. which does.

    So maybe some ‘old’ links on google causing the issue ?

    #1168283
    Gary

    I just noticed that myself and got rid of the page, thanks for picking it up though.

    I’ll catch you later, I can sleep at night now! 😉

    #1168296
    David
    Staff
    Customer Support

    🙂 Have a good night lol

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