[Support request] Weirdness on mobile

[Gary]

Hi Guys

Can you take a look at my clients site for me please. The URL I have given you is displaying with a massive white space at the top in mobile view and some pages are not loading all the content.

I found a couple of malicious files on the server at the weekend by doing a Wordfence scan and although Wordfence is now saying the site is clean I am obviously concerned about the weirdness.

It only happens on a mobile phone and does not seem to happen when resizing the browser window down to mobile size.

Thanks in advance for your help.

Cheers

Gary

[Gary]

Even weirder is that the issue only seems to happen when the site is navigated too from Google. If you just click around the site is works.

[Gary]

So type site:domain.com into Google on an iPhone and then click on any of the links to a category and you will see the result.

I really have no clue what is going on, I have no caching plugins installed and I have tried deactivating Plugins.

[David]

Hi there,

i tested a few pages on my iPhone, using Chrome, FF and Safari all via google search links and they all loaded fine.

Can you test on a different device and a different network ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Gary]

I have just tested it on my phone with WiFi turned off, so over 4G and I get the same issue. Can you look at the category I sent you page and the privacy policy.

[Gary]

Hi David

Apologies mate you are right! I reset Safari after my last message and with Wifi still turned off I visited those pages again and it worked.

What the hell is going on there then? Not your issue I know but still very strange.

Cheers

Gary

[David]

Category page loaded fine.
The google link to privacy – took me to the /privacy-policy page that has no background image for the header element so its just a light grey background with white text.

Whereas the desktop footer link goes to /privacy-and-cookies page…. which does.

So maybe some ‘old’ links on google causing the issue ?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Gary]

I just noticed that myself and got rid of the page, thanks for picking it up though.

I’ll catch you later, I can sleep at night now! 😉

[David]

🙂 Have a good night lol

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Author]

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