[Support request] Weird empty bar or box above top menu

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  • Author
    Posts
  • #1366667
    Evan

    There’s a strange empty box or white bar that appears above my header menu on desktop and I can’t seem to figure out how to get rid of it.

    Any ideas?

    #1366930
    Leo
    Staff
    Customer Support

    Hi there,

    Can you do this first so I can take a closer look?
    https://www.screencast.com/t/peBCIqyH

    #1367068
    Evan

    Just cleared and disabled my caching plugin Leo.

    Thanks!

    #1367082
    Leo
    Staff
    Customer Support

    I’m seeing this CSS that’s causing the issue:

    .menu {
        background: #fff;
        border: 1px solid #c0ccda;
        border-radius: 3px;
        list-style: none;
        margin: 0;
        max-width: 100vw;
        min-width: 100%;
        padding: calc(.5rem - 1px) 0;
    }

    If you didn’t add that then try disabling all plugins except GP Premium.

    #1388086
    Evan

    Thanks Leo.

    I wonder if it could be Elementor doing that. It doesn’t show on every page.

    If I turn off Elementor temporarily will I permanently lose my designs or will they come back once I turn the plugin back on? Sorry if that’s beyond your scope, I just don’t want to break anything while trying to get rid of that bar.

    #1388118
    David
    Staff
    Customer Support

    The CSS is coming from Send In Blue – not something you can edit as its coming from another server. You may want to report it to them as its bad practice for them to install very generic CSS – it should be specific to their code requirements

    Try adding this CSS to overwrite it:

    .main-navigation ul.menu {
        border: none;
        padding: 0;
        width: unset;
        max-width: unset;
    }

    Not required now but in regards to disabling Elementor – you won’t lose anything by disabling it and re-enabling it.

    #1388571
    Evan

    Thank you David, huge help! I appreciate you tracking down the source of the code.

    #1388818
    David
    Staff
    Customer Support
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