- This topic has 14 replies, 3 voices, and was last updated 5 months, 3 weeks ago by David.
August 5, 2020 at 10:25 pm #1388971ankur
I am facing a problem after activating the element the pages and post goes blank i tried to reinstall the theme still facing same issueAugust 5, 2020 at 11:30 pm #1389025TomLead DeveloperLead Developer
Sounds like a PHP memory limit issue: https://docs.generatepress.com/article/increasing-php-memory-limit/
Let us know 🙂August 6, 2020 at 12:21 am #1389049ankur
I increased the memory to 512 mb and then clear the cache and then activated the elements and still i am facing the same issue the pages and post goes blankAugust 6, 2020 at 2:28 am #1389161DavidStaffCustomer SupportAugust 6, 2020 at 2:55 am #1389201ankur
It is showing “Your site is running on an older version of php(7.3.4-1 + ubuntu16.0.4 +deb.sury.org+3)”
I tried updating the php still showing the same issueAugust 6, 2020 at 4:56 am #1389303DavidStaffCustomer SupportAugust 6, 2020 at 5:28 am #1389324August 6, 2020 at 7:56 am #1389625DavidStaffCustomer SupportAugust 6, 2020 at 9:40 pm #1390622ankur
Hey David, I have already increased the memory size but it didn’t work for me and I am using GP theme in other sites as well as with 128mb of PHP memory and there is no issue of this type.August 7, 2020 at 1:28 am #1390846DavidStaffCustomer SupportSeptember 14, 2020 at 11:08 pm #1443567ankur
Hey David, I checked the debug.log and it showing the following undefined errorSeptember 15, 2020 at 12:04 am #1443609ankur
After activating the elements the post and pages goes blank you can check using the detailsSeptember 15, 2020 at 4:02 am #1443854DavidStaffCustomer SupportSeptember 15, 2020 at 10:10 pm #1445122ankur
Hey David, I tried deactivating all the plugin, reinstall the theme as well as but still facing the same issue.Have attached the link of the error log please do check and let me know the solution.September 16, 2020 at 4:42 am #1445503
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