- This topic has 12 replies, 4 voices, and was last updated 1 year, 3 months ago by Tom.
March 16, 2018 at 7:23 am #521543Jos
Hi Tom or Leo,
I built a one page website with Elementor. It works well on laptop and mobile phone. But on an iPad when I scroll via the menu, I get a message that the site is loaded again due to a mistake on the page.
Can you tell me how to get this right? Or do I need to contact the Elementor support?
Thanks in advance!
JosGP Premium 1.5.6March 16, 2018 at 9:42 am #521739LeoStaffCustomer SupportJanuary 20, 2020 at 1:49 pm #1138394Jeremy
I am having the same issue. Deactivating GP resolves the issue. I purchased the premium version. Is this forum the only way to receive support from GP? Please advise.January 20, 2020 at 6:34 pm #1138549TomLead DeveloperLead Developer
Yes, this forum is our primary area for support.
What’s the exact error you’re getting?
Are you using a child theme? If so, are there any custom functions in it?
If not, does the error persist with none of your plugins activated?
Let me know 🙂January 20, 2020 at 8:09 pm #1138592Jeremy
Thanks for your reply. What other support options do you offer? I prefer to communicate privately. Please let me know if this is possible. Thank you.January 21, 2020 at 8:00 am #1139303TomLead DeveloperLead Developer
Our forum is the only method as of right now. Of course, you’re able to remain completely anonymous in the forum, and you can request that your topic be deleted once resolved if you’d like.
Feel free to give us a shout if you need more info: https://generatepress.com/contactJanuary 21, 2020 at 12:54 pm #1139586Jeremy
Okay. Let’s proceed…
The problem seems to occur when attempting to view webpages containing a slideshow on the iPad. The errors are as follows:
“This page was reloaded because a problem occurred.”
“A problem repeatedly occurred on https://byrequest.us“
Ultimately loading fails on the iPad. Do you have any insight or solutions? Thank you for your time and consideration.January 21, 2020 at 4:20 pm #1139733TomLead DeveloperLead Developer
Where is the slideshow coming from? Does the error happen without the slideshow?
Feel free to open a new topic if you’d like, that way you can share your URLs privately.January 21, 2020 at 4:32 pm #1139745Jeremy
The slideshow was added via “Elementor”. It is the “Image Carousel”.
The error does not seem to happen without the slideshow (in other words, only on the pages containing slideshows).
* We can continue to troubleshoot here. Thanks.January 21, 2020 at 5:47 pm #1139786Jeremy
UPDATE: I installed “MetaSlider” (by Team Updraft). I created new galleries using the exact same photos as before. No more errors! Thus, it seems to be a compatibility issue with Elementor’s “Image Carousel”.
Thoughts?January 22, 2020 at 9:18 am #1140530TomLead DeveloperLead Developer
Glad you found a workaround!
We haven’t received any other reports of this. If you want to use their image carousel, it might be best to try it on blank GP site to see if the incompatibility exists between the carousel and theme. If not, it means there might be a plugin conflict on the site causing the issue.
Let me know 🙂January 22, 2020 at 6:00 pm #1140849Jeremy
I will let you know if any more issues arise. For now, all is good. Thanks Tom!January 23, 2020 at 9:34 am #1141707
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