- This topic has 10 replies, 4 voices, and was last updated 3 months ago by Data.
June 14, 2020 at 5:26 pm #1327939Data
My website suddenly disappears. There is a blank page. The admin panel is working perfectly and I can add new posts. I did nothing with its code or CSS, never opened its code or CSS edit areas.
Update: Everything including the admin panel has gone now, and this message is showing.
There has been a critical error on your website.
Learn more about debugging in WordPress.
The website restored by the hosting company. but some posts are gone. The message from the hosting company is as under.
“I think this was caused from some plugin or wordpress update – to check it, I strongly recommend you to use the staging tool to create a copy of your website and upgrade it together with its plugins and theme to the latest version. If the copy continues to show errors, the errors are almost certainly caused by incompatibility between the website and the said plugin or theme, and you should either get in touch with its developers or switch to a better maintained alternative. ”
NOTE: I haven’t updated or installed any plugin and not updated WordPress theme. I don’t know why the site disappeared.June 15, 2020 at 2:13 am #1328173DavidStaffCustomer SupportJune 15, 2020 at 10:17 am #1328927Data
The website disappears again. I don’t know what the matter is. I am going to restore the backup to bring back the site.
Now I run the backup, the site restored, but new posts are gone. what can I do?June 15, 2020 at 10:30 am #1328939LeoStaffCustomer SupportJune 15, 2020 at 10:46 am #1328963Data
i don’t want to bring back my posts. I want to resolve issue. why the website disappearing daily. Here’s hosting company report for logs.
“There are no errors found on your website recently.” Also there is not any record for the last 30 erros.June 15, 2020 at 10:47 am #1328966Data
please note, i did nothing with the code or css. i am just updating posts. Is the problem due to language, I am writing URDU instead of englishJune 15, 2020 at 11:00 am #1328980TomLead DeveloperLead Developer
If your website is crashing without any reason to, and your host isn’t able to find/read the (very important) error_logs, I would suggest taking a look at a different host.
error_logfile is 100% necessary when setting up a server, so if your site had a critical error and there’s no log of it, it means something on your server is misconfigured and needs to be fixed.June 15, 2020 at 11:11 am #1328993Data
ok. I have 3 other sites, the same wordsmith theme, all other sites are working fine. Only this site creating problems.June 15, 2020 at 11:15 am #1328994Data
is there any chance that the critical error because of font, I am writing posts in Urdu with the default font. not installed any new font.June 15, 2020 at 11:17 am #1328996TomLead DeveloperLead Developer
I can’t think of any reason why a font would cause an error.
You’ll need to have your host turn on error reporting so you can get data on the specific error.June 15, 2020 at 1:25 pm #1329106Data
I have removed all de-activated unnecessary plugins. Also, update the WordPress latest version. Let’s see.
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