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Webpage showing odd when accessed via subscriber email

7 replies · Started by Zoe on September 15, 2015

Viewing posts 1–8 of 8

Hi Tom!

Having another weird issue - my subscribers received my latest blog post email lately and when they clicked on it to access it, they saw this:

https://gyazo.com/698db38e643e8ed4aefada135f32f1ec

When it should look like this:

https://gyazo.com/cdbbdad3d80e142b6023cb80c3cd307d

Also, I've had a few complaints that my blog is showing up with the screen all messed up, here's one example I was sent:

https://gyazo.com/9575a79fd6aa72877ef8bbb27f3eba3a

Any help would be appreciated. I really love this theme :(

Zoe

That first screenshot means you have the "Mobile Theme" activated in Jetpack. Go to "Jetpack > Settings" and deactivate it.

That third screenshot is odd - which page is that? Do you know what browser/device was being used?

Can you link me to a page that's experiencing this? Super weird.

Hmm, something is definitely wrong.

When the pages first load, everything looks fine - then it snaps into the messed up layout.

Can you first flush and deactivate both caching plugins you're using.

Then try #1 on this page: https://generatepress.com/knowledgebase/debugging/

Let me know :)

Hey Tom,

I've deactivated the caching plugin and emptied it, has that made any difference? It's odd because from my side everything looks fine, but everyone else is seeing it all messed up...

Thanks

Zoe

Aha, this is happening to me only when AdBlock is enabled.

So this is most likely happening because of one of your ads.

Try installing AdBlock on your Chrome to test which ad is causing the issue.

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