Webpage showing odd when accessed via subscriber email

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Home Forums Support Webpage showing odd when accessed via subscriber email

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #136905
    Zoe

    Hi Tom!

    Having another weird issue – my subscribers received my latest blog post email lately and when they clicked on it to access it, they saw this:

    https://gyazo.com/698db38e643e8ed4aefada135f32f1ec

    When it should look like this:

    https://gyazo.com/cdbbdad3d80e142b6023cb80c3cd307d

    Also, I’ve had a few complaints that my blog is showing up with the screen all messed up, here’s one example I was sent:

    https://gyazo.com/9575a79fd6aa72877ef8bbb27f3eba3a

    Any help would be appreciated. I really love this theme πŸ™

    Zoe

    #136989
    Tom
    Lead Developer
    Lead Developer

    That first screenshot means you have the “Mobile Theme” activated in Jetpack. Go to “Jetpack > Settings” and deactivate it.

    That third screenshot is odd – which page is that? Do you know what browser/device was being used?

    #138112
    Zoe

    Hey Tom πŸ™‚

    I’ve had a few more complaints come in about the last issue, it seems to be mostly Chrome that they’re using. Any ideas on what this might be?

    Thank you!

    Zoe

    https://gyazo.com/c88546f9a60abcb95626666a9e02777d

    #138145
    Tom
    Lead Developer
    Lead Developer

    Can you link me to a page that’s experiencing this? Super weird.

    #138150
    Zoe

    It really is weird!!

    They’re referring to this page:
    http://meshbodyaddicts.com/lets-talk-about-mesh-heads/ (which is just a standard full page of a blog entry) and the home page http://meshbodyaddicts.com/

    I was wondering if maybe I have the images too big? I had them at 1000px so I shrunk them to 600px, not sure if that will help it though….

    Thanks Tom

    Zoe

    #138232
    Tom
    Lead Developer
    Lead Developer

    Hmm, something is definitely wrong.

    When the pages first load, everything looks fine – then it snaps into the messed up layout.

    Can you first flush and deactivate both caching plugins you’re using.

    Then try #1 on this page: https://generatepress.com/knowledgebase/debugging/

    Let me know πŸ™‚

    #138333
    Zoe

    Hey Tom,

    I’ve deactivated the caching plugin and emptied it, has that made any difference? It’s odd because from my side everything looks fine, but everyone else is seeing it all messed up…

    Thanks

    Zoe

    #138377
    Tom
    Lead Developer
    Lead Developer

    Aha, this is happening to me only when AdBlock is enabled.

    So this is most likely happening because of one of your ads.

    Try installing AdBlock on your Chrome to test which ad is causing the issue.

Viewing 8 posts - 1 through 8 (of 8 total)
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