[Support request] Visual Glitch On My Website

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  • #2344299
    jack

    Hey Guys,

    Whenever I get to a page on my website it’s mostly fine, but for a short period of time I get this buggy screen.

    https://gyazo.com/56c6f12e363ca1f3a2285bc67e5c08f1

    Is there some sort of issue with the theme?

    I want to make sure this isn’t just on my end. I’ve cleared the local and server cache.

    #2344300
    jack

    The website is

    https://jackshelton.com

    #2344316
    Fernando
    Customer Support

    Hi Jack,

    This shouldn’t be caused by the theme. Can you try #1 here and see how it goes?: https://docs.generatepress.com/article/debugging-tips/

    #2344335
    jack

    I ended up finding the issue Fernando,

    I had Remove Unused CSS enabled on my optimization plugin. I tested the unused css feature in both flyingpress and perfmatters one by one to see if it worked fine in one of the two. Both showed a visual issue and I disabled the feature.

    Thing is, this has been happening since I had a fresh install with just generatepress and then one plugin, flyingpress, with unused css enabled. So I know it’s not the template causing the issue, but it could be a possible conflict with the theme, generateblocks, or gp premium with unused css.

    Side note: I cleared my client side cache, object cache, and browser side cache (perfmatters, flyingpress depending on the one enabled) each time I tested. I also used browser stack to confirm for me.

    #2344339
    jack

    Would it be possible to replicate the issue on your end? A fresh wordpress install with GeneratePress, Generate Blocks, and GP Premium, with unused css enabled on perfmatters or flyingpress.

    It would be a very short time that only the “Critical CSS” would show on the page and everything would look like the screenshot provided above.

    The only other plugin I had enabled would be my redis object cache from Rocket, but an object cache is a must for my site, and it would be a huge issue for me if redis wasn’t enabled.

    #2344343
    Fernando
    Customer Support

    I see.

    From experience(working before for a different theme as well), I find that Optimization tools like Removing Unused CSS and Merging/Combination of JS files, often times cause issues regardless of the theme used.

    This response by David may also be insightful: https://generatepress.com/forums/topic/remove-unused-css-2/#post-1738708

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