[Resolved] Visitors seeing a white screen?

[Zoe]

Hi all,

I’m not sure if this is the right place to ask, but I’m a bit desperate lol.

My visitors keep complaining that when they visit my blog they get a white screen and nothing else… and I can’t for the life of me work out why…

http://www.meshbodyaddicts.com

Is it a theme glitch? Any suggestions gladly welcomed!

Thank you 🙂

Zoe

[Jean Paiva]

It seems ok to me.

Many users complained about this? Let me know if the problem still affect your users.

[Zoe]

Hi Jean

Yes lots have – on further investigation it looks like it’s just the actual blog posts – so if they click on the title of the blog post to read the full thing, it’s white…

http://meshbodyaddicts.com/announcements-and-spotlight-on-erratic/

that’s one example, but all blog posts are the same 🙁

[Zoe]

Okay interesting update, it appears that it’s the / at the end of the weblink that causes the white page – but the theme automatically generates the links (the read more link, the header link and the subscriber send out link to have a / at the end).

Is this a bug?

http://meshbodyaddicts.com/announcements-and-spotlight-on-erratic/ doesn’t work (the automatically generated link), but if I manually type it without the / it does – http://meshbodyaddicts.com/announcements-and-spotlight-on-erratic

any thoughts?

[Jean Paiva]

It’s normal to me:

Even with the ‘/’ at the end. I went to many pages, all working normal. I’m using google Chrome

You are getting the same error? What browser are you using?

[Tom]

Seems fine to me as well.

Might be worth checking our your server error_log file to see if there’s any errors in there.

[Zoe]

Hi Tom,

Okay I managed to find my error log and wow, yeah lots going on there that makes no sense to me haha.

Under PHP errors this one comes up a lot:
/home1/meshbody/public_html/error_log:
[19-Aug-2015 16:28:52 UTC] PHP Fatal error: Call to undefined function generate_get_defaults() in /home1/meshbody/public_html/wp-content/plugins/gp-premium/addons/generate-menu-plus/functions/generate-menu-plus.php on line 266

under main error log there are lots of these with different ips…
[Wed Aug 19 10:50:13 2015] [notice] [client 83.145.200.74] mod_rbl: 83.145.200.74 is listed in RBL.
[Wed Aug 19 10:50:13 2015] [error] [client 68.64.40.241] File does not exist: /usr/local/apache/htdocs/autodiscover
[Wed Aug 19 10:50:13 2015] [error] [client 68.64.40.241] File does not exist: /usr/local/apache/htdocs/autodiscover
[Wed Aug 19 10:50:13 2015] [notice] [client 75.126.24.194] mod_rbl: 75.126.24.194 is listed in RBL.
[Wed Aug 19 10:50:13 2015] [notice] [client 83.145.200.74] mod_rbl: 83.145.200.74 is listed in RBL.
[Wed Aug 19 10:50:14 2015] [notice] [client 83.145.200.74] mod_rbl: 83.145.200.74 is listed in RBL.
[Wed Aug 19 10:50:14 2015] [notice] [client 123.57.53.212] mod_rbl: 123.57.53.212 is listed in RBL.

Any clues on what to do would be so appreciated. I’ll even buy you a cup of coffee Tom!!

Zoe

[Tom]

There it is 🙂

This is a known bug that I’ve fixed in an upcoming version. It happens when GeneratePress isn’t active but GP Premium is. Maybe you’re using some sort of mobile theme?

If you’d like to email me at support@generatepress.com I can send you the next version so you can get updated ASAP and not wait for the update.

[Zoe]

I’ve emailed you now, thank you so much Tom!!

[Tom]

Sent 🙂

[Author]

Posts