[Resolved] Visitors seeing a white screen?

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  • #130464
    Zoe

    Hi all,

    I’m not sure if this is the right place to ask, but I’m a bit desperate lol.

    My visitors keep complaining that when they visit my blog they get a white screen and nothing else… and I can’t for the life of me work out why…

    http://www.meshbodyaddicts.com

    Is it a theme glitch? Any suggestions gladly welcomed!

    Thank you 🙂

    Zoe

    #130486
    Jean

    It seems ok to me.

    Many users complained about this? Let me know if the problem still affect your users.

    #130498
    Zoe

    Hi Jean

    Yes lots have – on further investigation it looks like it’s just the actual blog posts – so if they click on the title of the blog post to read the full thing, it’s white…

    http://meshbodyaddicts.com/announcements-and-spotlight-on-erratic/

    that’s one example, but all blog posts are the same 🙁

    #130499
    Zoe

    Okay interesting update, it appears that it’s the / at the end of the weblink that causes the white page – but the theme automatically generates the links (the read more link, the header link and the subscriber send out link to have a / at the end).

    Is this a bug?

    http://meshbodyaddicts.com/announcements-and-spotlight-on-erratic/ doesn’t work (the automatically generated link), but if I manually type it without the / it does – http://meshbodyaddicts.com/announcements-and-spotlight-on-erratic

    any thoughts?

    #130522
    Jean

    It’s normal to me:

    Even with the ‘/’ at the end. I went to many pages, all working normal. I’m using google Chrome

    You are getting the same error? What browser are you using?

    #130591
    Tom
    Lead Developer
    Lead Developer

    Seems fine to me as well.

    Might be worth checking our your server error_log file to see if there’s any errors in there.

    #130617
    Zoe

    Hi Tom,

    Okay I managed to find my error log and wow, yeah lots going on there that makes no sense to me haha.

    Under PHP errors this one comes up a lot:
    /home1/meshbody/public_html/error_log:
    [19-Aug-2015 16:28:52 UTC] PHP Fatal error: Call to undefined function generate_get_defaults() in /home1/meshbody/public_html/wp-content/plugins/gp-premium/addons/generate-menu-plus/functions/generate-menu-plus.php on line 266

    under main error log there are lots of these with different ips…
    [Wed Aug 19 10:50:13 2015] [notice] [client 83.145.200.74] mod_rbl: 83.145.200.74 is listed in RBL.
    [Wed Aug 19 10:50:13 2015] [error] [client 68.64.40.241] File does not exist: /usr/local/apache/htdocs/autodiscover
    [Wed Aug 19 10:50:13 2015] [error] [client 68.64.40.241] File does not exist: /usr/local/apache/htdocs/autodiscover
    [Wed Aug 19 10:50:13 2015] [notice] [client 75.126.24.194] mod_rbl: 75.126.24.194 is listed in RBL.
    [Wed Aug 19 10:50:13 2015] [notice] [client 83.145.200.74] mod_rbl: 83.145.200.74 is listed in RBL.
    [Wed Aug 19 10:50:14 2015] [notice] [client 83.145.200.74] mod_rbl: 83.145.200.74 is listed in RBL.
    [Wed Aug 19 10:50:14 2015] [notice] [client 123.57.53.212] mod_rbl: 123.57.53.212 is listed in RBL.

    Any clues on what to do would be so appreciated. I’ll even buy you a cup of coffee Tom!!

    Zoe

    #130628
    Tom
    Lead Developer
    Lead Developer

    There it is 🙂

    This is a known bug that I’ve fixed in an upcoming version. It happens when GeneratePress isn’t active but GP Premium is. Maybe you’re using some sort of mobile theme?

    If you’d like to email me at support@generatepress.com I can send you the next version so you can get updated ASAP and not wait for the update.

    #130638
    Zoe

    I’ve emailed you now, thank you so much Tom!!

    #130639
    Tom
    Lead Developer
    Lead Developer
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