[Resolved] Viewing issues with mobile devices.

Home Forums Support [Resolved] Viewing issues with mobile devices.

Home Forums Support Viewing issues with mobile devices.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1603400
    Domenico

    Hi everyone, happy new year and best wishes.
    I am having display problems with mobile devices that have been reported to me by some visitors and friends.
    Basically, both from smartphones and tablets, if you scroll horizontally from right to left the image instead of remaining fixed, is replaced by the background image. Same thing when navigating through the various menus. For convenience,i uploaded two screenshots to make the concept clearer.
    How to fix this annoying error? Thank you for the reply.
    Best regards.
    https://ibb.co/HYyGkLd
    https://ibb.co/JWJXMgR

    #1603578
    David
    Staff
    Customer Support

    Hi there,

    there is an

    element in your content that has ID of gtx-trans – i am not sure what its purpose is ? But it is causing the issue that allows the page to be scrolled horizontally.

    #1605249
    Domenico

    Hello David,
    thanks for tour quick reply, but form me in not clear what can I do for resolve issue.

    I already tryed to:

    – Diasbled all plugins -> problem not fixed
    – Removed header image -> problem not fixed
    – Removed background image -> problem not fixed
    – Deleted custom CSS -> problem not fixed

    By the way,
    the issiue could be fixed if setting left:0 of gtx-trans (simulation from browser) but I’ve no idea to find gtx-trans class into CSS (class doesn’t seem to exist); maybe I have to set it from template ?

    Thanks again for your help.

    #1605567
    David
    Staff
    Customer Support

    I don’t know what gtx-trans does – but you can use this CSS to move it and stop the scroll issue:

    #gtx-trans {
        left: 0 !important;
    }
    #1605581
    Domenico

    Awesome!

    Thanks a lot David, the issue is solved.

    Greetings
    Domenico

    #1605648
    David
    Staff
    Customer Support
Viewing 6 posts - 1 through 6 (of 6 total)
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