[Support request] Video disappears

[Nadya]

Hello,

I have a woocommerce store, and a product in it.
There is a weird issue:
In the product description I do Insert–>Media–>link to youtube video
the video is inserted and works fine (also after cleaning cache, in both desktop and mobile versions),
but after a few hours (5-8 hours) it dissappears from there as if I have never placed it there.

It occured several times, also when doing Insert–>Media–>embed.

What can be the problem?

Thank you,
Nadya

[Leo]

Hi there,

It’s working for me currently so unfortunately I can’t tell what’t causing the problem.

It does sounds like a caching plugin though.

If it happens again, try #1 here: https://docs.generatepress.com/article/debugging-tips/

[Author]

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