[Support request] Video disappears

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  • #518934
    Nadya

    Hello,

    I have a woocommerce store, and a product in it.
    There is a weird issue:
    In the product description I do Insert–>Media–>link to youtube video
    the video is inserted and works fine (also after cleaning cache, in both desktop and mobile versions),
    but after a few hours (5-8 hours) it dissappears from there as if I have never placed it there.

    It occured several times, also when doing Insert–>Media–>embed.

    What can be the problem?

    Thank you,
    Nadya

    #519102
    Leo
    Staff
    Customer Support

    Hi there,

    It’s working for me currently so unfortunately I can’t tell what’t causing the problem.

    It does sounds like a caching plugin though.

    If it happens again, try #1 here: https://docs.generatepress.com/article/debugging-tips/

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