[Support request] Variation selection button issue

Home Forums Support [Support request] Variation selection button issue

Home Forums Support Variation selection button issue

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #2043024
    wickedonline

    Hi,

    I trying to figure out what could be causing this issue but I haven’t had any luck. When you click the variation selector on mobile it doesn’t drop down till you click it a second time. I am guessing that there is some custom code we added that’s causing this as this doesn’t happen on a fresh install of GP.

    I’m using Chrome on an iphone 11

    #2043474
    David
    Staff
    Customer Support

    Hi there,

    i tested on iPhone iOS 15 and i don’t have an issue with the variation selector ( or any buttons opening ) – generally when this kind of thing occurs is either:

    a) an optimization plugin is delaying scripts until user interaction.
    b) a custom hover style has been applied to the element.

    But i cannot see any of that in play.

    #2044460
    wickedonline

    Hi,

    Did you use the chrome browser on iOS 15?

    #2044583
    David
    Staff
    Customer Support

    I tested on Safari, Chrome and Firefox. All of them behave in the same way. One tap to open the select UI.

    What happens if you check in an Incognito Browser ? This should eliminate any cache or extensions causing a problem.

    #2044957
    wickedonline

    Looks like it was a caching issue. Thank you for your help. Much appreciated!

    #2044980
    David
    Staff
    Customer Support
Viewing 6 posts - 1 through 6 (of 6 total)
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