[Resolved] v 1.12.1 Update troubles

Home Forums Support v 1.12.1 Update troubles

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1471155
    Joy

    Hi GP team,

    I’m having trouble updating to 1.12.1 from 1.10.0. It gives me this error: An error occurred while updating GP Premium: Download failed. Unauthorized

    I just merged my site with a staging site as we were making some changes. I’m not sure if this messed up the activation key or the associated url with our GP license. I have tried to resave our license key but this doesn’t seem to resolve the issue.

    Any suggestions would be much appreciated.

    Joy

    #1471470
    David
    Staff
    Customer Support
    #1475029
    Robin

    I don’t mean to hijack someone else’s issue, but I am having the same problem. I’m sure I was able to update one of my websites, but others are failing with this same unauthorised error. I am a bit confused by the information on the link you provided.

    If that URL changes at any time, you need to re-authorize your license key or you’ll received an “unauthorized” error when trying to update.

    The URL has not changed, but I do use GP Premium on a few sites (“Unlimited websites”) so I am not sure what I am supposed to do in this case. Do I need to re-authorise for every site (minus one) that I use GP Premium on?

    #1475406
    Elvin
    Staff
    Customer Support

    Hi Robin,

    Your concern may have different underlying issues compared to the topic starter’s.

    That said, can you please open a new topic about it? Make sure to add the details.

    We will make sure your question gets addressed. Thank you.

    A wise man once said:
    "Have you cleared your cache?"

    #1482753
    Joy

    Thanks David, seems to have resolved. can close this topic.

    #1483095
    David
    Staff
    Customer Support
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