[Support request] urgent help – fatal error after updates of plugin and gp them update

Home Forums Support urgent help – fatal error after updates of plugin and gp them update

  • This topic has 4 replies, 2 voices, and was last updated 10 months ago by muralidharan.
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  • #1075954
    muralidharan

    hi

    i have encountered a fatal error after updating the gp theme update and now i am not able to login into my site

    here is the error

    Fatal error: Cannot redeclare class WP_User_Request in /home/enrigrrb/public_html/wp-includes/user.php on line 3657

    can any one help resolve it pls.

    i am unable to login to my wordpress dashboard as well.

    thanks

    #1076055
    David
    Staff
    Customer Support

    Hi there,

    as per my email reply:

    try disabling all plugins first to see if there is a conflict.
    To do this without access to the admin dashboard you will need to access your site via FTP / host file editor. Navigate to the Plugin directory and rename each of the plugin folders.

    #1076085
    muralidharan

    Hi David

    I am unable to log in to my wordpress dash board, and i am a novice and if someone can help that will be great. I am only okay with the dashboard way. I dont want to ruin anything.

    Just need help to restore my website and roll back to the earlier GP theme version

    this occurred after updating GP theme update

    thanks

    #1076096
    David
    Staff
    Customer Support

    Lets keep the conversation within the emails.

    #1076132
    muralidharan

    okay thanks David

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