[Support request] Ups plugin in checkout is not at the same level of the payments

Home Forums Support [Support request] Ups plugin in checkout is not at the same level of the payments

Home Forums Support Ups plugin in checkout is not at the same level of the payments

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #2268383
    antonio

    hi there, when i activate the ups module in the checkout the ups services cover the payment box can you help me?
    https://www.vespalove.it
    you can check the difference if you try to ship in italy or in another country
    thank you

    #2268462
    Leo
    Staff
    Customer Support

    Hi there,

    Can you show me a screenshot of what we should be looking at here?
    https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

    Thanks!

    #2268832
    antonio

    https://i.postimg.cc/76JsqDqx/fafafaav.png the box in the circle is covering or substitute the payments method, should be stripe and amazon pay, instead i see only amazon pay if i deactivate the plugin or choose italy an refresh you can see the methods

    #2268850
    Fernando
    Customer Support

    Hi Antonio,

    The UPS box isn’t appearing from my end? Do you have it disabled now? What are steps to make it appear?

    Perhaps you can reach out to the creator/support of this plugin as well as to why it’s blocking other elements in the Checkout page?

    Kindly let us know.

    #2268866
    antonio

    Hi fernando to make it appear, you should try to buy something and fill the checkout choose for example 33 Rue de Lille, 75007 Paris, France.

    i send few email to ups technical assistance without response and over the phone they said change theme

    #2268874
    Fernando
    Customer Support

    There shouldn’t be anything in GP that should cause such an issue though.

    I tried filling out the fields in the Checkout page, and was unable to make it appear still. See: https://share.getcloudapp.com/nOuX5bAy

    Are there any further steps needed?

    Kindly let us know.

    #2268881
    antonio

    try to fill it like mine
    https://postimg.cc/fVBgL4CM

    #2268922
    Fernando
    Customer Support

    Thank you! It’s now appearing.

    However, it isn’t covering the payment options from my end. See: https://share.getcloudapp.com/o0uG79dQ

    Can you try using a different browser or device to test if this is a browser or device isolated issue?

    Kindly let us know how it goes.

    #2269028
    antonio

    i tried on my desktop and a notebook and still don’t works

    #2269044
    David
    Staff
    Customer Support

    Hi there,

    this is how it displays for me:

    2022-06-30_12-38-07

    I checked to see I only have the amazon pay option available, so theres nothing being hidden behind the UPS form.

    Is the issue on a specific device or browser ?

    #2269119
    antonio

    yes same to me, should be even stripe

    #2269149
    David
    Staff
    Customer Support

    There were no other payment options on that page. So the UPS isn’t hiding anything.

    Is the problem a missing payment option ?

    #2269151
    antonio

    there is stripe too, if i deactivate the plugin it appears

    #2269154
    David
    Staff
    Customer Support

    You will need to speak with Woo, UPS or the payment extension provider. Its not something that GP handles.

    #2269164
    antonio

    ok

Viewing 15 posts - 1 through 15 (of 16 total)
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