- This topic has 15 replies, 4 voices, and was last updated 1 month, 1 week ago by David.
June 29, 2022 at 9:51 am #2268383antonio
hi there, when i activate the ups module in the checkout the ups services cover the payment box can you help me?
you can check the difference if you try to ship in italy or in another country
thank youJune 29, 2022 at 11:06 am #2268462LeoStaffCustomer Support
Can you show me a screenshot of what we should be looking at here?
Thanks!June 30, 2022 at 12:04 am #2268832antonio
https://i.postimg.cc/76JsqDqx/fafafaav.png the box in the circle is covering or substitute the payments method, should be stripe and amazon pay, instead i see only amazon pay if i deactivate the plugin or choose italy an refresh you can see the methodsJune 30, 2022 at 12:21 am #2268850Fernando Customer Support
The UPS box isn’t appearing from my end? Do you have it disabled now? What are steps to make it appear?
Perhaps you can reach out to the creator/support of this plugin as well as to why it’s blocking other elements in the Checkout page?
Kindly let us know.June 30, 2022 at 12:38 am #2268866antonio
Hi fernando to make it appear, you should try to buy something and fill the checkout choose for example 33 Rue de Lille, 75007 Paris, France.
i send few email to ups technical assistance without response and over the phone they said change themeJune 30, 2022 at 12:47 am #2268874Fernando Customer Support
There shouldn’t be anything in GP that should cause such an issue though.
I tried filling out the fields in the Checkout page, and was unable to make it appear still. See: https://share.getcloudapp.com/nOuX5bAy
Are there any further steps needed?
Kindly let us know.June 30, 2022 at 12:56 am #2268881antonio
try to fill it like mine
https://postimg.cc/fVBgL4CMJune 30, 2022 at 1:47 am #2268922Fernando Customer Support
Thank you! It’s now appearing.
However, it isn’t covering the payment options from my end. See: https://share.getcloudapp.com/o0uG79dQ
Can you try using a different browser or device to test if this is a browser or device isolated issue?
Kindly let us know how it goes.June 30, 2022 at 4:08 am #2269028antonio
i tried on my desktop and a notebook and still don’t worksJune 30, 2022 at 4:39 am #2269044DavidStaffCustomer Support
this is how it displays for me:
I checked to see I only have the amazon pay option available, so theres nothing being hidden behind the UPS form.
Is the issue on a specific device or browser ?June 30, 2022 at 5:59 am #2269119antonio
yes same to me, should be even stripeJune 30, 2022 at 6:23 am #2269149DavidStaffCustomer SupportJune 30, 2022 at 6:27 am #2269151antonio
there is stripe too, if i deactivate the plugin it appearsJune 30, 2022 at 6:31 am #2269154DavidStaffCustomer SupportJune 30, 2022 at 6:41 am #2269164antonio
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