[Resolved] Uploading Plug-in Fail

Home Forums Support [Resolved] Uploading Plug-in Fail

Home Forums Support Uploading Plug-in Fail

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #2202030
    Johnny

    Hello! I just purchased the GP Premium and I am trying to install it on my staging site. When I upload it as a plug in i get this response:

    “Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/764712.cloudwaysapps.com/yerwwxgpdq/public_html/wp-content/plugins/gp-premium/”

    How could i solve this?

    Thank you!

    #2202083
    David
    Staff
    Customer Support

    Hi there,

    that means the site already had GP Premium installed on the site at some time.
    You will need to access your site via FTP ( or your host may provide a Console with a File Manager ) and delete that folder listed in the error.

    #2202194
    Johnny

    Thaanks so much! That helped! I got it figured out!

    #2202220
    David
    Staff
    Customer Support
Viewing 4 posts - 1 through 4 (of 4 total)
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