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Hi, My host just ran an upgrade and moved my site to their new cloud service. Apparently, my GP theme (version 1.2.9.6) and GP Premium plugin (version 1.2.61) are not up-to-date, which is causing a conflict issue.
How can I bring my theme and plugin up-to-date without losing any of my settings?
and how can I receive automatic updates?Thanks — I know these are rudimentary questions for you. I just need to get my site back up, and I don’t want to cause a bigger problem by updating incorrectly.
Customer Support
Hi there,
Yes both of those are very old versions.
You won’t lose any settings when upgrading.
You can find all the answers for your questions here:
https://docs.generatepress.com/article/generatepress-and-gp-premium/Let me know if you need more info 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hi again,
The document indicates that I should see an Update Now link, but I don’t see that anywhere. What could I be doing wrong?
Hmm maybe the old version is far too old.
Try removing the old version and reinstalling it again:
https://generatepress.com/install-generatepress/You shouldn’t the existing settings but always a good idea to back it up first since the previous verison is so old:
https://wordpress.org/plugins/updraftplus/
https://wordpress.org/plugins/backwpup/Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/I installed the new version, but didn’t have a way to remove the old theme version. Now, I’m trying to add my license key using these instructions from your link:
“Now that we have our license key copied, we can navigate to “Appearance > GeneratePress” in our Dashboards. On the right side, you’ll see a box labeled “Updates”.
Paste your license key into the license key field, and click the “Save” button.””I don’t have an “Updates” box.
Ahh yeah the premium plugin is too old.
You will need to manually update first:
https://docs.generatepress.com/article/updating-gp-premium/#manually-updatingLet me know 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/I was able to upgrade the GP theme and GP Premium plugin, but the site is still hosed. I think my host has abandoned me because they think it is a GP problem. Any suggestions? Nothing is working on this site except the header, footer (and it isn’t even the right widgets), and menus.
Here’s what their tech support says: “Before the site was migrated, it was on a different version of PHP and this new PHP version on our Cloud platform might be causing this plugin incompatibility problem.”
Can you explain a bit more about what you mean by “nothing is working”?
What exactly isn’t working?
I’m not sure what the tech support is trying to say either.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/When I wrote my last comment and said nothing was working, only the header, menus, and some default footer widgets were displaying.
A few minutes ago, my host sent an update that they were able to display the rest of the text and images (but nothing is formatted correctly.) So now, I’m thinking they lost the Beaver Builder settings.
Earlier, I upgraded the GP theme and the plugin. When they restored again to my live site, they overwrote the latest GP theme. Just making sure… I should be able to install the newer version of the theme and activate it while the older version of the theme is still installed, correct? (I can’t figure out how to delete a theme anymore. Thought I could in the past, but no option to delete a theme now.)
Thank you for your help.
Once the new version is installed, you can delete the old version:
https://www.wpsuperstars.net/how-to-delete-wordpress-theme/Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Thank you, Leo. I’m going to close this now. If my host comes back with another issue, I’ll create a new ticket. You’ve been a big help.
Glad I could help 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
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