- This topic has 12 replies, 2 voices, and was last updated 4 years ago by Leo.
March 26, 2019 at 1:34 pm #850769Michelle Beckman
Hi, My host just ran an upgrade and moved my site to their new cloud service. Apparently, my GP theme (version 188.8.131.52) and GP Premium plugin (version 1.2.61) are not up-to-date, which is causing a conflict issue.
How can I bring my theme and plugin up-to-date without losing any of my settings?
and how can I receive automatic updates?
Thanks — I know these are rudimentary questions for you. I just need to get my site back up, and I don’t want to cause a bigger problem by updating incorrectly.March 26, 2019 at 1:38 pm #850770LeoStaffCustomer Support
Yes both of those are very old versions.
You won’t lose any settings when upgrading.
You can find all the answers for your questions here:
Let me know if you need more info 🙂
Adding CSS: http://docs.generatepress.com/article/adding-css/March 26, 2019 at 1:47 pm #850773Michelle Beckman
The document indicates that I should see an Update Now link, but I don’t see that anywhere. What could I be doing wrong?March 26, 2019 at 1:51 pm #850778LeoStaffCustomer Support
Hmm maybe the old version is far too old.
Try removing the old version and reinstalling it again:
You shouldn’t the existing settings but always a good idea to back it up first since the previous verison is so old:
Adding CSS: http://docs.generatepress.com/article/adding-css/March 26, 2019 at 2:13 pm #850795Michelle Beckman
I installed the new version, but didn’t have a way to remove the old theme version. Now, I’m trying to add my license key using these instructions from your link:
“Now that we have our license key copied, we can navigate to “Appearance > GeneratePress” in our Dashboards. On the right side, you’ll see a box labeled “Updates”.
Paste your license key into the license key field, and click the “Save” button.””
I don’t have an “Updates” box.March 26, 2019 at 2:16 pm #850801LeoStaffCustomer Support
Ahh yeah the premium plugin is too old.
You will need to manually update first:
Let me know 🙂
Adding CSS: http://docs.generatepress.com/article/adding-css/March 26, 2019 at 2:30 pm #850814Michelle Beckman
I was able to upgrade the GP theme and GP Premium plugin, but the site is still hosed. I think my host has abandoned me because they think it is a GP problem. Any suggestions? Nothing is working on this site except the header, footer (and it isn’t even the right widgets), and menus.March 26, 2019 at 2:48 pm #850818Michelle Beckman
Here’s what their tech support says: “Before the site was migrated, it was on a different version of PHP and this new PHP version on our Cloud platform might be causing this plugin incompatibility problem.”March 26, 2019 at 4:43 pm #850877LeoStaffCustomer Support
Can you explain a bit more about what you mean by “nothing is working”?
What exactly isn’t working?
I’m not sure what the tech support is trying to say either.
Adding CSS: http://docs.generatepress.com/article/adding-css/March 26, 2019 at 5:02 pm #850885Michelle Beckman
When I wrote my last comment and said nothing was working, only the header, menus, and some default footer widgets were displaying.
A few minutes ago, my host sent an update that they were able to display the rest of the text and images (but nothing is formatted correctly.) So now, I’m thinking they lost the Beaver Builder settings.
Earlier, I upgraded the GP theme and the plugin. When they restored again to my live site, they overwrote the latest GP theme. Just making sure… I should be able to install the newer version of the theme and activate it while the older version of the theme is still installed, correct? (I can’t figure out how to delete a theme anymore. Thought I could in the past, but no option to delete a theme now.)
Thank you for your help.March 26, 2019 at 6:22 pm #850914LeoStaffCustomer Support
Once the new version is installed, you can delete the old version:
Adding CSS: http://docs.generatepress.com/article/adding-css/March 27, 2019 at 5:29 am #851246Michelle Beckman
Thank you, Leo. I’m going to close this now. If my host comes back with another issue, I’ll create a new ticket. You’ve been a big help.March 27, 2019 at 9:00 am #851619LeoStaffCustomer Support
Glad I could help 🙂
Adding CSS: http://docs.generatepress.com/article/adding-css/
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