- This topic has 11 replies, 4 voices, and was last updated 4 years, 5 months ago by Tom.
January 26, 2016 at 5:51 am #168116Andy
When trying to update GP Premium from Version 1.2.61 to 1.2.79 I just get the spinning arrows but nothing happens, I tried leaving it for several minutes but the update never completes.
I’m using GP Theme Version: 1.3.13 with a Child theme and running WordPress 4.3.1.
Do I need to update these first?
AndyJanuary 26, 2016 at 9:48 am #168154TomLead DeveloperLead DeveloperJanuary 26, 2016 at 9:54 am #168164Andy
Aaah seems I have an authorization issue, it says:
An error occurred while updating GP Premium: Download failed. UnauthorizedJanuary 26, 2016 at 9:55 am #168165TomLead DeveloperLead DeveloperJanuary 26, 2016 at 10:04 am #168170Andy
Thank you, updated successfully now!January 26, 2016 at 11:07 am #168182TomLead DeveloperLead DeveloperJune 2, 2016 at 5:46 am #198860Paul
Am also unable to update GP-Premium am getting the following error
An error occurred while updating GP Premium: Could not copy file. gp-premium/addons/generate-backgrounds/functions/js/generate-upload-control.js
am updating from Version 1.2.85 to Version 1.2.86June 2, 2016 at 9:17 am #198912TomLead DeveloperLead Developer
That’s a server issue – some servers don’t like how many folders are in GP Premium and won’t process it.
I’m working on reducing the amount of folders to fix this issue.
For now, you’ll need to manually update: https://generatepress.com/knowledgebase/updating-add-ons/#manual-updateJune 3, 2016 at 1:43 am #199101Paul
Worked, had to manually update, this issue is happening on localhostJune 3, 2016 at 10:03 am #199193TomLead DeveloperLead DeveloperJune 30, 2016 at 11:20 am #205674Pekka Murtokangas
I have bought gp premium and I have problems to update the latest version. Problem is that I cant find the email, where is the lisence key. What is the email subject or sender email, it could be more easy to find the email…
Pekka MurtokangasJune 30, 2016 at 4:40 pm #205729TomLead DeveloperLead Developer
We no longer do email activation due to some issues we were facing.
More info here: https://generatepress.com/knowledgebase/trouble-updating/
If you didn’t create an account and can’t find your license key, let me know through our contact form and I’ll set you up: https://generatepress.com/contact/
Let me know if you need more info 🙂
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