[Resolved] Updating failed. You are probably offline.

Home Forums Support Updating failed. You are probably offline.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1459532
    Bryan

    When editing the blocks with the Google, Facebook, and Yelp review images, I get the error “Updating failed. You are probably offline.”

    This happens when I try to center the images in the blocks and/or when I try to add a border to the blocks. As soon as I undo the changes, the error goes away and it allows me to save the page.

    #1459818
    David
    Staff
    Customer Support

    Hi there,

    can you try editing the page in an incognito/private browser – maybe a local store issue in your browser.

    #1460442
    Bryan

    That did not work. I have created an account for support.

    #1460445
    Leo
    Staff
    Customer Support

    I don’t believe this is a theme issue.

    What happens if you activate a twenty series WP theme to test?

    Does the issue happen there as well?

    #1460447
    Bryan

    I don’t think it’s necessarily a theme issue either. It might be a Blocks issue… If I activate Twenty Twenty, I get the same result.

    #1460449
    Bryan

    If you look now, I have created a new container and was able to center the images and add a border with no issue.

    If I try to center the images and add a border to the containers in the grid, it gives me the error.

    #1460633
    Bryan

    Seems to have something to do with images and the grid in Blocks.

    If I edit the Home Advisor awards and attempt to make the containers 50% on mobile, so they double stack instead of single stack, I am getting the same error.

    #1460780
    David
    Staff
    Customer Support

    Have you tried temporarily disabling all other plugins aside from GPP and GB to see if there is a conflict ?

    #1460788
    Bryan

    I’m thinking there might be a conflict with Avada, which is what I am moving the website away from. I should be ready to just get rid of it completely later today and will follow up.

    #1460856
    David
    Staff
    Customer Support

    Aah ok – let us know how you get on

    #1461650
    Bryan

    So I disabled everything except for GPP and GB and I am still having no luck. I made some minor adjustments to the design I wanted just so that I could make the site live.

    I was able to edit the Google rating’s bottom padding, but if I edit the Facebook rating’s bottom padding I get the error.

    I was able to edit the mobile width for the Home Advisor Top Rated badge but not any of the others without getting the error.

    I did re-enabled some of the plugins for security and consumers.

    #1461661
    Bryan

    As I continue to investigate, I am thinking it may have something to do with my internet somehow. I was able to make the modifications using my iPhone and cellular service. I just don’t understand why my internet would cause an issue like this.

    #1461771
    Bryan

    The issue is clearly somewhere on my end. Thanks for the help!

    #1461821
    David
    Staff
    Customer Support

    Glad to hear you have narrowed down the problem!

Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.