[Resolved] Updating failed. The response is not a valid JSON response trying update pages

[Raul]

I have this error when I try to update some pages or elements. I deactivate all plugins and still having the same issue.

Anybody has been resolved?

Thank you.

[Leo]

Hi there,

Does this issue happen if you use a Twenty series WP theme?

Let me know 🙂

[Raul]

Same issue… This means that it is a wordpress bug ?

The strange is that only happen in one page ( Contact Us ).
Thank you

[Leo]

The strange is that only happen in one page ( Contact Us ).

This part is strange indeed.

Can you check with your hosting support to see if they are able to comment?

Make sure to show the issue in a default Twenty series theme.

[Raul]

Hello,
My issue was resolved. There is the reason by NameCheap.com

Hello,

The reason of the issue is the ModSecurity block.

ModSecurity is an Apache module that works as a web application firewall. It blocks known exploits and provides protection from a range of attacks against web applications. However, sometimes, mod_security may incorrectly determine that a certain request is malicious while it is actually legitimate. In such a situation, we can whitelist the triggered mod_security rule on the server so that you can bypass the block.

We have whitelisted the triggered rules.

Please retry your actions and let us know if there are any issues.

_______________

Best Regards,

Yehor Lemberskyi,

Namecheap Customer Support,

[Leo]

Glad to hear 🙂

[Author]

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