Updates to latest theme version (3.0.3) or GP Premium (2.0.2) causes issues

Hi Rachel,

That's quite strange. As I don't see this occur in any of my test sites.

Have you tried disabling all plugins except GP Premium to see if the issue stops occurring? Perhaps its a plugin conflict.

When I click edit page on top bar, I get a critical error. Normally I would be using a page builder but that option no longer appears at the top black admin bar after update to GP.

Can you share the error log?

Try our debugging check list here - https://docs.generatepress.com/article/debugging-tips/

Kindly share any findings (errors, etc) with us. Let us know.

I’d like to grab a previous version of the GP theme and GP Premium plugin first to rollback. Then try to resolve the issues above on a staging site. Would that be ok?

You can send us a mail requesting for an older version of GP Premium if you must. You can contact us through the contact page -https://generatepress.com/contact/

Hi Elvin,

Have you tried disabling all plugins except GP Premium to see if the issue stops occurring? Perhaps its a plugin conflict.

Yes, I disabled all plugins except GP Premium and still the same.

Can you share the error log?

I didn't get emailed anything (I'm admin level but I guess the email is suppose to go to the administration email: the website owner? They've not forwarded anything so I'll check with them).

Just tried a couple of points from the debug link that you mentioned. When I tried "4. Activate the core WordPress theme (TwentySeventeen) – does the issue still exist? If so, we know it’s not a GeneratePress specific issue." and I have GP Premium on: it shows a white screen instead of a grey one. When I turn GP Premium off, it shows the core WP theme normally.

Oh! I just deactivated all the GP Premium sections then re-activated them one by one. It seems that it is the "Elements" one that is triggering it. I've activated all others (except Site Library and WooCommerce since I don't use them) and have all other plugins activated - this shows the website fine now.

Further update: I went through the different elements and placed them in draft. It was a hook with Google Tag Manager script that is triggering the problem. Since un-publishing it cause it to go back to normal, would that be to root of the issue?

It's a hook that I put in wp_head for entire site with the Google Tag Manager script. How do I go about keeping it?

Further update: I went through the different elements and placed them in draft. It was a hook with Google Tag Manager script that is triggering the problem. Since un-publishing it cause it to go back to normal, would that be to root of the issue?

That's strange. Can you share the whole code of this hook element?

It’s a hook that I put in wp_head for entire site with the Google Tag Manager script. How do I go about keeping it?

You can try adding it back with Code Snippets plugin or a child theme's functions.php.

Try adding it using wp_head hook.

Example:

add_action('wp_head',function(){
echo '<script> your GTM script here. </script>';
});

<!-- Google Tag Manager -->
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-W99ZSMZ');</script>
<!-- End Google Tag Manager -->

That's all I have in the element hook.

Can you try re-adding it using my suggested method?

add_action('wp_head',function(){
echo '<!-- Google Tag Manager -->
<script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
})(window,document,'script','dataLayer','GTM-W99ZSMZ');</script>
<!-- End Google Tag Manager -->';
});

And see if the issue re-occurs?

Really strange - I tried to add it to the child's theme functions.php and I can see something is up with the GTA script (like it hasn't been closed properly). So of course I can't save the child theme's function.php file.

It's the same GTA script when I was using GP Premium 1.12 & theme 3.0.2. I'm asking website owner to grant me access to Google Console so I can check the script again. Should it not have also caused an issue with GP Premium 1.12 then...?

Hi there,

try using this function instead:

add_action('wp_head',function(){
    ?>
    <!-- Google Tag Manager -->
    <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
    new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
    j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
    'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
    })(window,document,'script','dataLayer','GTM-W99ZSMZ');</script>
    <!-- End Google Tag Manager -->
    <?php
});

Hi David,

Yes - this works! Should I should throw out the Element hook then?

You don't need both - so yep throw it out.

But before you do so - how have you added the GTM tag that goes in the wp_body_open hook?

Hey David,

Sorry for late reply! The GTM tag for the body I added to the child theme's function.php using your method but with add_action( 'generate_before_header',.

Great will throw out the element one.

Glad to hear that.

For reference you can use:

add_action( 'wp_body_open',

WP added the wp_body_open hook specifically for this kinda thing :)

I'm also trying to activate the GP premium on a new website. When I enter the license code and activate it, it shows an error.