Update Woocommerce

Hi there,

Any chance you can link us to the site in question?

You can edit the original topic and use the private URL field.

Let me know :)

I'm sorry, I do not understand you
My website is under maintenance

We would really need to see the issue live to be able to determine the cause.

Any chance you can make it live so we can see?

I would also recommend disabling all plugins except GP premium and WooCommerce to eliminate conflicts from elsewhere.

Let me know :)

Hi Leo,

I have disabled all plugins except GP premium, and still cannot customize my WooCommerce with GP.

I have also tried removing woocommerce and installing it again and it still doesn't work.

How could you help me?, I give you the key of my wordpress for private?

Let me know,

Thanks

Carolina

You can send the dashboard access using Account Issue here:
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

Please make sure all plugins except GP Premium and WooCommerce are disabled.

Thank you, I just wrote you

Is there a specific page I should be looking at?

Just checked "Tienda" page and everything looks normal:
https://www.screencast.com/t/nmCNVkWPewwz

Let me know :)

Only the "Tienda" page
I can't customize it with GP

Thanks

Hi Leo,

Try to hide the header, main navigation and the title on the store page.
And also try to put the products in three columns or two for example...doesn't work

Thank you,
Carolina

Try to hide the header, main navigation and the title on the store page.

You would need to create a layout element for that:
https://docs.generatepress.com/article/layout-element-overview/

And also try to put the products in three columns or two for example…doesn’t work

I actually tested that with the customizer option and it worked for me:
https://docs.generatepress.com/article/woocommerce-overview/#shop

Thanks, I will do it!

"I actually tested that with the customizer option and it worked for me"
For me it does not work...

Thank you very much for everything Leo

Did you try the Customizer option with all other plugins disabled?

When I tested it there were no other plugins.

I just tried to log in again but the credentials are no longer working.

Good evening Leo!

I have been able to solve both problems thanks to your help.

Thank you very much for your time and efficiency.

Take care,
Carolina

No problem :)