[Support request] Update Woocommerce

Home Forums Support [Support request] Update Woocommerce

Home Forums Support Update Woocommerce

  • This topic has 14 replies, 2 voices, and was last updated 4 years ago by Leo.
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • #1194216
    Carolina

    Hi,

    I just updated woocommerce and I can’t put the store page with three product Columns. It contains only one column.

    Thanks

    #1194223
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question?

    You can edit the original topic and use the private URL field.

    Let me know 🙂

    #1194232
    Carolina

    I’m sorry, I do not understand you
    My website is under maintenance

    #1194238
    Leo
    Staff
    Customer Support

    We would really need to see the issue live to be able to determine the cause.

    Any chance you can make it live so we can see?

    I would also recommend disabling all plugins except GP premium and WooCommerce to eliminate conflicts from elsewhere.

    Let me know 🙂

    #1194785
    Carolina

    Hi Leo,

    I have disabled all plugins except GP premium, and still cannot customize my WooCommerce with GP.

    I have also tried removing woocommerce and installing it again and it still doesn’t work.

    How could you help me?, I give you the key of my wordpress for private?

    Let me know,

    Thanks

    Carolina

    #1194835
    Leo
    Staff
    Customer Support

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    Please make sure all plugins except GP Premium and WooCommerce are disabled.

    #1194864
    Carolina

    Thank you, I just wrote you

    #1194875
    Leo
    Staff
    Customer Support

    Is there a specific page I should be looking at?

    Just checked “Tienda” page and everything looks normal:
    https://www.screencast.com/t/nmCNVkWPewwz

    Let me know 🙂

    #1194890
    Carolina

    Only the “Tienda” page
    I can’t customize it with GP

    Thanks

    #1194938
    Carolina

    Hi Leo,

    Try to hide the header, main navigation and the title on the store page.
    And also try to put the products in three columns or two for example…doesn’t work

    Thank you,
    Carolina

    #1194940
    Leo
    Staff
    Customer Support

    Try to hide the header, main navigation and the title on the store page.

    You would need to create a layout element for that:
    https://docs.generatepress.com/article/layout-element-overview/

    And also try to put the products in three columns or two for example…doesn’t work

    I actually tested that with the customizer option and it worked for me:
    https://docs.generatepress.com/article/woocommerce-overview/#shop

    #1194944
    Carolina

    Thanks, I will do it!

    “I actually tested that with the customizer option and it worked for me”
    For me it does not work…

    Thank you very much for everything Leo

    #1194961
    Leo
    Staff
    Customer Support

    Did you try the Customizer option with all other plugins disabled?

    When I tested it there were no other plugins.

    I just tried to log in again but the credentials are no longer working.

    #1194997
    Carolina

    Good evening Leo!

    I have been able to solve both problems thanks to your help.

    Thank you very much for your time and efficiency.

    Take care,
    Carolina

    #1194999
    Leo
    Staff
    Customer Support

    No problem 🙂

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