- This topic has 14 replies, 2 voices, and was last updated 4 years ago by Leo.
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March 13, 2020 at 2:43 pm #1194216Carolina
Hi,
I just updated woocommerce and I can’t put the store page with three product Columns. It contains only one column.
Thanks
March 13, 2020 at 3:02 pm #1194223LeoStaffCustomer SupportHi there,
Any chance you can link us to the site in question?
You can edit the original topic and use the private URL field.
Let me know 🙂
March 13, 2020 at 3:41 pm #1194232CarolinaI’m sorry, I do not understand you
My website is under maintenanceMarch 13, 2020 at 4:10 pm #1194238LeoStaffCustomer SupportWe would really need to see the issue live to be able to determine the cause.
Any chance you can make it live so we can see?
I would also recommend disabling all plugins except GP premium and WooCommerce to eliminate conflicts from elsewhere.
Let me know 🙂
March 14, 2020 at 8:08 am #1194785CarolinaHi Leo,
I have disabled all plugins except GP premium, and still cannot customize my WooCommerce with GP.
I have also tried removing woocommerce and installing it again and it still doesn’t work.
How could you help me?, I give you the key of my wordpress for private?
Let me know,
Thanks
Carolina
March 14, 2020 at 8:57 am #1194835LeoStaffCustomer SupportYou can send the dashboard access using Account Issue here:
https://generatepress.com/contact/Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.Please make sure all plugins except GP Premium and WooCommerce are disabled.
March 14, 2020 at 9:43 am #1194864CarolinaThank you, I just wrote you
March 14, 2020 at 10:11 am #1194875LeoStaffCustomer SupportIs there a specific page I should be looking at?
Just checked “Tienda” page and everything looks normal:
https://www.screencast.com/t/nmCNVkWPewwzLet me know 🙂
March 14, 2020 at 10:31 am #1194890CarolinaOnly the “Tienda” page
I can’t customize it with GPThanks
March 14, 2020 at 11:40 am #1194938CarolinaHi Leo,
Try to hide the header, main navigation and the title on the store page.
And also try to put the products in three columns or two for example…doesn’t workThank you,
CarolinaMarch 14, 2020 at 11:42 am #1194940LeoStaffCustomer SupportTry to hide the header, main navigation and the title on the store page.
You would need to create a layout element for that:
https://docs.generatepress.com/article/layout-element-overview/And also try to put the products in three columns or two for example…doesn’t work
I actually tested that with the customizer option and it worked for me:
https://docs.generatepress.com/article/woocommerce-overview/#shopMarch 14, 2020 at 11:51 am #1194944CarolinaThanks, I will do it!
“I actually tested that with the customizer option and it worked for me”
For me it does not work…Thank you very much for everything Leo
March 14, 2020 at 12:08 pm #1194961LeoStaffCustomer SupportDid you try the Customizer option with all other plugins disabled?
When I tested it there were no other plugins.
I just tried to log in again but the credentials are no longer working.
March 14, 2020 at 2:54 pm #1194997CarolinaGood evening Leo!
I have been able to solve both problems thanks to your help.
Thank you very much for your time and efficiency.
Take care,
CarolinaMarch 14, 2020 at 2:54 pm #1194999LeoStaffCustomer SupportNo problem 🙂
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