[Support request] Update failed: Download failed. Unauthorized

[Cathrin]

Hi GeneratePress-Team,

I keep having this issue with a couple of the sites that I manage. The update for the GP Premium update fails and gives me this error message:

Updating Plugin GP Premium (1/1)
Downloading update from https://generatepress.com/edd-sl/package_download/MTY3MjgyNDA5NTpjY2JjNDk3YTY1M2U4NmU0YzcwOWFjYmFlMDc2ZTRmNzoyNTQ0MTo1ZDU4NzliMTc3MjE1ODI4MjgzYzNkNzQxNmZhZGI4MjpodHRwc0AvL3N0ZXB1c2EuaW86MA==…
An error occurred while updating GP Premium: Download failed. Unauthorized

Any insights into why this keeps happening would be highly appreciated.

Thank you and a happy new year
Cathrin

[David]

Hi there,

can you try the following step here:

https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message

[Author]

Posts